Senior Change Oversight Manager

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

RESPONSIBILITIES

What you’ll be doing

No two days are the same, but a typical day is focused on providing independent oversight, developing and co-ordinating risk opinions, and challenging to ensure that change is delivered safely and in line with the Group Change Framework and regulatory expectations.

Some of your day is spent engaging with business and change teams. This might involve discussing programme delivery, reviewing governance artefacts, and challenging risk assessments. A key part of the role is providing constructive challenge while supporting teams in achieving their objectives. Working closely with colleagues across the organisation is essential. You’ll regularly engage with programme managers, programme directors, compliance specialists and senior leaders to build a clear view of risk exposure and delivery progress.

The majority of your time will involve reviewing programme updates, ensuring that key decisions, assumptions and dependencies are appropriately documented and escalated, preparing steering committee slides. You must also ensure to spend time updating planning documents and our central opinion repository.

About you

Minimum requirements:

• We’ll need you to have a demonstrable track record of either leading programmes or projects and/or oversighting them with a good level of IT technical understanding within a Retail Banking/Financial Services firm
• You will have experience of working as a Programme or Project Manager
• You'll have the ability to demonstrate decisiveness and sound judgement on a consistent basis. With strong critical thinking, you’ll comprehend and assimilate technical information rapidly, break down complex problems and provide support and challenge to risk owners in a clear and understandable way to suit different audiences, from Exco level through to wider colleague engagement
• Interpersonally, you will have experience of working on a regular basis with Senior and Director level stakeholders and you can develop high value relationships at all levels
• You will have strong leadership skills and be comfortable working in a matrix environment. The role will involve direct line management and also co-ordination of oversight resource across the Second Line teams
• You'll have demonstrable experience of assessing business area compliance against the Enterprise Risk Management Framework (ERMF) requirements
• Being resilient and calm under pressure is key, stepping back and considering the bigger picture and being comfortable managing through uncertainty and ambiguity

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

QUALIFICATIONS

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 30 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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