JOE & THE JUICE
Senior Channel Manager
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WHY WORK AT JOE & THE JUICE
JOE & THE JUICE is a people-centric food and beverage company built around culture, not just juice, sandwiches, coffee, and much more. When joining us, you step into a high-energy community where the music is loud, the bar is your stage, and your personality matters as much as your skills.
We believe in four simple virtues that shape everything we do:
- Positive Attitude
- Inclusion
- Social Ties
- Growth
For us, this means that when you choose a cup-half-full mindset, welcome people from every background, build real friendships across the bar by creating great guest experiences, and use every shift as a chance to learn something new — you become more than just a Juicer; like us, you continue to search and find purpose and meaning in what you do.
From your first day, you’ll be part of an international network of Juicers who support each other, celebrate wins together, and push each other to grow. You will learn by doing, move through a clear Moneyball career path, and be part of a company where most leaders have earned their stripes behind the bar (fun fact: over 75% of our employees started as Juicers!).
If you love fast-paced service, music, people, and the idea of turning a job into a lifestyle, JOE can become a place to build skills, friendships, and a career that can take you across cities, countries, and roles.
Your Mission
This is an evolving role at the heart of JOE & THE JUICE UK's digital growth agenda, responsible for the end-to-end commercial performance of the UK's digital revenue channels. Based in London, the role sits within the UK Commercial team, working closely with Operations, Marketing, Supply Chain, and Global HQ. Reporting to the Commercial Director, this role owns full P&L across third-party delivery aggregators, self-service kiosks, in-store digital menus, and the catering channel, and leads a team spanning e-commerce operations and catering sales. It combines strategic ownership of channel growth with hands-on execution of promotional and partnership activity, ensuring every digital touchpoint drives commercial performance across a 90+ site UK estate. As the catering programme matures and the digital estate expands, there's real scope to grow the team and shape the next phase of JOE's UK digital strategy.
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Key Responsibilities
- Own and evolve the UK e-commerce strategy across delivery aggregators, kiosks, in-store digital menus, and catering, holding full P&L accountability for revenue, investment, and commercial outcomes.
- Build and scale the promotional calendar and platform growth initiatives across all digital channels, including aggregator incentive schemes and sponsored placements.
- Design and manage commercial relationships with third-party delivery aggregators (Deliveroo, Uber Eats, and Just Eat), covering trading terms, marketing investment, and contract negotiations.
- Lead the end-to-end rollout and ongoing commercial strategy of the UK catering programme, from compliance and menu development through to delivery infrastructure.
- Oversee and improve kiosk and in-store digital performance, balancing platform-wide consistency with local operational needs.
- Ensure compliance with relevant platform, regulatory, and operational standards across all digital channels.
- Partner with the UK MD, Operations, Marketing, Supply Chain, and Global HQ to align digital channel activity with wider business priorities.
- Drive performance reporting and insight, presenting channel health and commercial trajectory to senior leadership.
What You'll Bring
- Strong commercial experience in e-commerce, digital channels, or multi-site retail or hospitality, ideally gained at scale.
- Hands-on experience managing third-party delivery aggregator relationships and trading terms.
- A defining capability for turning complex, multi-channel data into clear commercial recommendations.
- Familiarity with kiosk, in-store digital, or catering operations is a plus.
- Strong stakeholder management skills, with the ability to influence across functions and seniority levels.
- Advanced Excel and reporting skills, with confidence presenting to senior leadership.
- Fluent in English - other languages are a bonus!
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Our Benefits
We offer a benefits package that includes a paid pension plan, health insurance, parental leave, and additional vacation. Besides that, we provide some JOE-ified benefits:
- Our London Office is conveniently located in the heart of Oxford Circus, where over 40 friendly faces come together!
- At JOE, we embrace a flat hierarchy that values every opinion, creating a welcoming space for your ideas and suggestions to thrive.
- Join us for our lively monthly social calendar filled with fun activities like running club, wine tasting, creative evenings, and Friday bars—there's always something exciting happening!
- As part of our team, you'll have the opportunity to take on a BTC (Behind the Counter) shift in one of our bars twice a year, adding a unique touch to your experience.
Ready to turn a job into a lifestyle?
About Joe & The Juice
JOE & THE JUICE is a healthy fast-casual concept founded in Copenhagen in 2002; since then, we have grown to more than 500 locations across 20 countries and now employ more than 4,500 people worldwide. From day one, our ambition has been to prove that there should be no trade-off between taste and health.
We serve high-quality, freshly prepared juices, shakes, coffee, and sandwiches in relaxed, contemporary concept cafés that combine convenience with distinct urban atmospheres. JOE & THE JUICE goes beyond products towards the full experience around the bar, creating a consistent universe for guests and Juicers in all our locations.
We invest heavily in internal development through our Moneyball career system and a culture where most leaders, including C-suite, VPs, and directors, have started behind the bar. We continue to evolve our people-centric and sustainability agenda that is part of our Nordic heritage and our commitment to a better future.
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