Key Performance Indicators

• Legal compliance
• Positive stakeholder feedback.
• Risk mitigation and avoidance
• Open and regular communication.
• Achievement of objectives.
• Quality response service provided.
• Positive feedback from clients, brokers, internal customers and management
• Relevant and accurate information and reports

Technical Performance

• Support the claims management and claims operations colleagues in the production of Management Information reports
• Produce regular statistical and analytical Claims information to Claims Leadership, Risk Managers and Senior Management to enable effective monitoring of Claims
• Develop/maintain sufficient knowledge of Claims portfolio, so as to ensure delivery of accurate information to Underwriters and management when requested
• Ensure accurate and timely update of the company’s systems as and when required
• Act as a referral point to other members of the Claims team on specific tasks or in the absence of the Claims Manager: CPR & Crisis Management.

Key Performance Indicators

• Quality, accurate information made available to Underwriters and external and internal customers
• Satisfactory audit from internal claims audit
• Leakage within agreed tolerance
• Claims reserves entered and coverage issues managed in accordance with Company claims philosophy
• Appropriate use of experts
• Management of static/slow moving claims

Specific accountabilities assigned to the role of Senior Claims Adjuster within the claims function:

• Management of complex and disputed claims matters, including in-depth claims analysis and trends to provide expert guidance and/or opinion to the Portfolio Head and other internal stakeholders, as required.
• Developing good, constructive working relationships with the claims leadership team, wider claims team, market peers and wider Aspen business units
• Engagement and delivery of claims projects, where required.
• Lead continuous improvement initiatives via process and/or technology change – that will enhance quality of communication and collaboration across Aspen.
• Provide mentoring and career development to colleagues to strengthen their capabilities, build functional expertise and foster a collaborative, values-driven team culture of high standards, strong productivity, and innovation.
• Elevate claims talent to develop and share knowledge with the intention of enhancing both technical (e.g. data analysis and critical judgement) and non-technical (relationship management) skills.

What you’ll bring:

Knowledge

• Extensive and relevant knowledge of technical claims handling in a claims function, operating in a highly regulated environment.
• Strong understanding of delegated and third-party claims management from a technical, commercial, and operational perspective.

Skills

• Strong interpersonal and communication skills.
• Good organisational skills.
• Able to work independently.
• Proficient in MS Office applications; Word, Excel and Powerpoint.
• Able to manage conflicting priorities to achieve deadlines.
• Ability to plan effectively and efficiently.
• Strong customer orientation skills.
• Ability to collaborate effectively within a team environment.
• Strong attention to detail.
• Strong Investigative skills
• Negotiation skills
• Able to produce MI and detailed reports at various levels

Experience

• Experience and a proven track record of working in a Claims environment within a specialized/complex Claims area
• Recognised qualification(s) and/or good practical knowledge of the insurance regulatory framework
• Relevant commercial experience of the general insurance industry and claims trends to be able to provide expert advice and opinion where required.

Desirable personal attributes aligned to what success looks like in the role:

• Independent challenger - ability to innovate and challenge, utilising consultative questioning, current norms to drive change within the claims function, and work with people of varying backgrounds and organisational levels
• Knowledgeable practitioner – deals confidently with uncertainty, leans into difficult conversations while lowering the pressure of resistance
• Strong problem-solving skills with the ability to think, influence and act strategically
• Effective communicator – structures insights into clear messages and effectively engages others within claims function, as well as internal stakeholders, professional and regulatory bodies
• Change agent – leverages a skilful understanding of persuasion and influence, knowing which techniques to deploy while remaining a trusted advisor to Senior Management across the Business.

At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success.

This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents.

Below is a summary of some of the benefits we offer, which may vary depending on the country:

Health & Wellness Benefits

Retirement & Savings Plans

Global Parental Leave & Adoption Assistance

Employee Assistance Program

Tuition Reimbursement & Professional Qualification benefits

Who we are and what we stand for:

At Sompo, our shared purpose is to create meaningful value for clients, communities, and each other. We strive to foster a workplace where everyone feels respected, included, and empowered to excel. As a global organization, we embrace diversity and champion equal opportunity. Guided by our core values—Accountability, Agility, Collaboration, Development, and Integrity—we build trust and support one another to achieve our goals worldwide.

Life at Sompo | Sompo

Our values come to life in how we hire and grow talent. Employment decisions are based on qualifications, merit, and organizational need, and we strive to ensure equitable access to opportunities so everyone can do their best work. If you need an accommodation for any part of the application process, please contact the recruiter in charge.