Next Employment Ltd
Senior Claims Adjuster
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Role Purpose
To assist on the delivery of the Claims Business Plan through management of claims issues arising from a designated book of business and development of nominated client relationships.
Role responsibilities:
- Delivery, through personal ownership and via the team, of a first-class service to all customers.
- Management of a portfolio of claims including more complex claims in the team - this may be achieved by personal ownership, working with a more experienced colleague, or by oversight of a Claims Adjuster.
- Ownership of personal appraisal and objectives to include personal training and development to support the delivery of the Claims Business Plan.
- Ownership of nominated client relationships to ensure the delivery of Claims services to support and develop business objectives.
- Liaison with Underwriting team(s) regarding claims and wording issues at an individual and market level and to support profitable development of account(s).
- Ensuring fair customer outcomes and commerciality when decision making.
- To have a clear understanding of the company's risk appetites in terms of delegated authority, conduct, and financial crime.
- Championing the company values and working in accordance with the organizational behaviors.
- To be aware of and comply with the relevant rules and regulations in relation to financial crime & conduct.
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Technical Requirements:
- Extensive knowledge of handling Special Risk claims (Political Risk, Trade Credit, Political Violence) in the Lloyd’s market.
- An interest in handling a variety of business lines including Cyber, Intellectual Property, and Product Recall.
- In-depth knowledge of the workings of the London market especially with regards to core business classes.
- Understanding and knowledge of the market practices and duties and obligations of the parties.
- Microsoft Word, Excel, Access, Outlook, ECF.
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Skills and Behaviours:
- Must be a team player, providing support to other members of staff and taking ownership of customer issues when required to.
- Must be adaptable and willing to handle claims emanating from other classes of business.
- Analytical Thinking.
- Demonstrating Professionalism.
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