ARAG Legal Services UK
Senior Claims Handler - Complex Claims
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Senior Claims Handler
ARAG UK have an excellent new opportunity for a Senior Claims Handler to join our highly successful Complex Claims Team in Bristol. This is a fantastic opportunity to work in an environment where you can help deliver on our commitment to Access to Justice by joining the largest UK Legal Expenses insurer. If you are looking for a career with excellent benefits, culture and training then this is the role for you! We offer a 35-hour working week with no evenings or weekends, and our bright, modern offices are centrally located with the benefit of excellent transport links. Our hybrid working patterns, once your training is complete, are two days in the office each week.
About You
We would love to hear from you if you have worked in a financial services environment before, and it would be advantageous if you have worked in an insurance claims role. If you have worked in Legal Expenses claims, all the better, but we will provide full training to the successful candidate – aptitude, willingness to learn and a positive proactive manner when dealing with customers over the phone are the most important attributes for our handlers.
In addition, we’re looking for candidates with the following:
- Ability to handle challenging calls in line with our customer framework.
- Excellent communication and relationship building skills including the ability to communicate information in a clear and commercial manner whilst maintaining resilience when dealing with difficult customers.
- The ability to deliver high quality performance against challenging KPI’s, targets and SLA’s.
- Excellent organisational skills and attention to detail including accuracy of communication with others.
- Ability to make good judgments throughout the claims journey and demonstrate the ability to work under pressure.
- Ability to use own initiative to prioritise work.
- A natural ability to manage conflict with an investigative mind in order to solve customer queries.
- Demonstrate a high level of professionalism, integrity and commitment with working both remotely and in the office.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.
Responsibilities
The successful candidate will be responsible for providing excellent customer service whilst processing new and existing claims within our specialist claims area, dealing with all claim types. This means that you will be working closely with both our preferred panel firms of solicitors as well non-panel firms. You will also liaise directly with our policy holders and their brokers/insurers in order to investigate, negotiate and settle claims within agreed authority levels, in accordance with company and regulatory requirements.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
As a Complex Claims Handler you will need to develop a broad knowledge of legal issues and processes ensuring that claims are handled accurately and efficiently throughout the duration of the claims cycle. You’ll provide guidance to customers on key components of the product, help customers to make decisions to protect claims cost and take ownership for seeing the case resolved to company and customer satisfaction.
Benefits
- Generous and negotiable starting salary, dependent on skills and experience
- 26 days holiday + bank holidays+ ‘MyDay’ (1 day to take at your discretion during the year)
- Contributory company pension scheme (up to 10% employer match)
- Opportunity to buy up to 5 days of annual leave every year
- Employee Reward and Incentive Scheme
- Progressive career pathway and development opportunities
- The option to join our Sports and Social club which organises discounted events such as theatre visits, sporting events and shopping trips
- Group Income Protection for all employees
- Group Legal Protection for all employees
- European Motor Assistance and Home Emergency Assistance
- Inclusion in our Health Cash plan
- Salary sacrifice benefits including Cycle scheme
- Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London