Avencia Talent Solutions
Senior Claims Handler FTC
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Our Care Claims team
Our Care Claims team handles complex, high-impact claims that genuinely matter, supporting organisations and individuals through some of their most challenging moments. We’re looking for a Senior Claims Handler to join our Leeds team on a 1 Year FTC basis.
If you’re currently in insurance claims or private practice, this role offers:
- More ownership and autonomy over your cases
- A broader, more varied and interesting caseload
- The chance to move into a strategic, decision-making role
- Better work-life balance without sacrificing technical challenge
What You’ll Be Doing
You’ll take ownership of a diverse and complex caseload, handling claims across multiple lines, including:
- Employers’ Liability (EL)
- Public Liability (PL)
- Professional Indemnity / Professional Negligence
- Personal Injury
- Management Liability, Cyber & Commercial Crime
- Inquests and sensitive safeguarding matters
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You’ll also:
- Manage claims from initial notification through to settlement
- Develop and drive your own claims strategy
- Work closely with policyholders, brokers, and solicitors
- Handle high-value and occasionally high-profile claims
- Build strong customer relationships and deliver great outcomes
- Have real autonomy - not just process execution, but ownership of decisions.
About the Team
- Specialist Care Claims team (not just injury or casualty)
- Handling multi-line, highly varied work
- Supportive, collaborative, and high-performing culture
- Strong track record of internal promotion and development
You’ll join a team where:
- People genuinely support and learn from each other
- Work is interesting, meaningful, and never repetitive
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What We’re Looking For
Essential
- Experience in claims handling OR a legal background (solicitor / legal exec)
- Exposure to EL / PL / liability claims
- Experience with personal injury or professional negligence
- Ability to manage complex cases independently
- Strong communication and decision-making skills
Highly Desirable
- Experience in an insurance claims environment
- Background in care / healthcare or sensitive claims
- Exposure to multi-line claims
This is a claims role (not a legal career path). You must have a genuine interest in care sector work and should be comfortable with sensitive and sometimes challenging but quality cases.
If this role is of interest, please click apply.
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