RPC
Senior Claims Handling Administrator
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Description
Role overview
The team
The Claims Handling Department provides an outsourced managed claims service for leading professional indemnity insurers. The team adjusts claims made against professionals on behalf of leading insurers, acting under delegated authority levels for pre-litigated matters from first notification of loss to resolution. Our Claims Handling Department provides significant value to the wider RPC law firm through the provision of referrals and is an important aspect of the firm's insurance business and future strategy.
The team is based in RPC's Bristol office at Bridgewater House. This role will be based in Bristol.
The role
Working with the Claims Administration Manager, Team Leader, and other team members, you will be responsible for a technical and efficient delivery of service. Collectively, you will be responsible for building and shaping the team for the future, embedding principles of lean and efficient working, and establishing the culture, values, and behaviours that make for an attractive and varied legal career.
Key Responsibilities Include, But Are Not Limited To
- Responsible for providing comprehensive administrative support to the Claims department.
- Understand the SLA's and KPI's of the department and ensure adherence to these standards.
- Responsible for the proactive management of files and compliance with external client's SLAs.
- Provide excellent customer service at all times, contributing to being a market-leading claim function.
- Undertake administrative activities as required, including but not limited to:
- Opening new matters and inputting data into the claims management system
- Sending acknowledgements
- Conducting conflict searches
- Assisting with diary management
- Providing management information (reports)
- Ensuring that all basic administrative tasks are completed accurately and timely, i.e., filing, scanning, making/receiving telephone calls, dealing with enquiries, etc.
- Dealing with financial matters, for example, arranging and processing payments, dealing with billing and accounts queries, recording and updating financial information, etc.
- Liaise with insurers and brokers to request full policy information.
- Ensuring policies, proposal forms, and schedules are properly filed.
- Support the creation and maintenance of a claims handling guide for each scheme.
- Support the creation and maintenance of a suitable reporting system to utilize in relation to all schemes.
- Management of centralised mailboxes.
- Timely provision of Claims Prints to Brokers/Insureds.
- Other ad hoc duties which may arise.
- Independently manage the validation and exception process on the bordereaux, finalise the bordereaux, and send to our insurer clients.
- Support the administration team by being the first point of contact for queries from other administrators, as well as dealing with any admin queries from the wider department.
- Proactive and constructive approach to change, able to use initiative to suggest improvements to processes.
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Knowledge, Skills, And Experience
- Educated to GCSE level or equivalent with minimum C grade in Maths and English.
- You will have experience working in a similar, administrative role.
- Excellent communication skills, both orally and in writing, and an understanding of how to provide excellent customer service.
- Demonstrable experience of relationship management (internal and external).
- Able to respond to change in a positive and resilient manner, consistently producing high-quality work even when under tight timescales.
- Able to build internal relationships and understand the expertise across the firm so to help deliver an excellent client service.
- Have a commercial, committed, and proactive approach, including responding in a timely manner to meet clients' needs and deadlines.
- IT literate with experience of having developed and maintained databases.
- High level of accuracy with data inputting, and ability to use attention to detail to spot any potential issues with data when carrying out any tasks.
- Able to interact with clients, intermediaries, and suppliers to build effective, collaborative working relationships based on trust.
- Committed to being part of a supportive, inclusive, and collaborative firm culture.
About Us
RPC is where you'll thrive. You'll join a team that leads by working together, where diverse perspectives are valued, curiosity is encouraged, and everyone pulls in the same direction to deliver commercially minded work that makes a real difference for our clients. It's this collaborative approach that's building RPC to become the destination firm in our chosen markets.
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We work with the biggest names in retail, insurance, technology, media, and the professional and financial services worlds. Our international reach means we support clients wherever their business takes them. It's this focus that provides the platform for deep experience with the clients and matters that define our sectors.
As a lawyer or business services professional, you'll be a part of a firm that inspires belonging - where people are involved, valued, and trusted to do their best work. Flexibility and trust sit at the heart of how we work.
And we're not standing still. Across every one of our offices, we're deepening our international reach and investing in where we're headed. RPC is a firm with momentum, and there's real opportunity to help shape it.
Diversity, equity, inclusion, and belonging
We are problem solvers. Whether in front of clients or behind the scenes. To solve problems creatively for clients, we need diverse collaborative thinking; drawing on different experiences, backgrounds, and perspectives. That means that everyone who either applies to, or works for, the firm is treated equitably. We believe in removing barriers to equal access not least because our people define us and define what we do. If you need support and adjustments to do your best work, whether that's during the recruitment process or throughout your time at RPC, we're here to help.
Flexible working that supports your commitments outside of work is an important part of our culture, and, where possible, we will support this across all roles. Please get in touch with our recruitment team if you have any questions about our hybrid working approach or flexible working policy.
Recruitment policy
RPC manages all vacancies via our recruitment team. When external support is needed, roles are released to select agencies subject to RPC standard terms and conditions.
Speculative or unsolicited CVs or profiles sent to any RPC employee or partner will not be accepted as an introduction, and no fee will be payable. For full details of our Agency Policy, please go to our website.
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