Betsi Cadwaladr University Health Board
Senior Clerical Officer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Overview
Working as part of the administration team based in the Audiology Department, Bangor Hospital the postholder will be required to provide clerical duties relating principally to patient administration in support of clinical staff.
We are looking for a motivated and enthusiastic person to provide an excellent service to patients in a busy out-patient department. It is essential that you have good verbal & written communication skills, excellent customer care and a willingness to help others. You will have experience of a reception environment and will have proficient computer skills.
Main Duties of the Job
To provide comprehensive clerical support within the Audiology Department including supervision of junior support staff. Provide clerical duties in a busy clinical department, requiring a great deal of multi-tasking. Scheduling patient appointments to ensure that patients are booked in line with local and national Access targets, organising clinics, retrieving and filing case notes, whilst using the Audiology Patient Management System (APMS). Responsible for managing ‘Referral to Treatment’ (RTT) waiting lists.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for Our Organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description and Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person Specification
Qualifications and Knowledge
Essential criteria
- Good General Standard of Education (e.g. GCSE Maths and English A-C) or Equivalent
- NVQ Level 3 Business administration or equivalent knowledge and experience
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable criteria
- Keyboard skills for regular use of computer systems/touch or audio typing
Knowledge and Experience
Essential criteria
- Significant experience of admin procedures in a busy NHS environment
- Experience of progressing, chasing, answering queries and task related non routine activities as detailed in the job description
- Experience of working in an environment under pressure and to deadlines
- Knowledge of hospital systems
- In depth knowledge of a database for making appointments and monitoring waiting times
- Good working knowledge of Microsoft office
Desirable criteria
- Previous experience of working in a hospital
- Experience of undertaking minor repairs to hearing aids
Skills and Personal Qualities
Essential criteria
- Excellent IT skills
- Excellent interpersonal skills in order to deal with clinicians, senior managers and clerical staff.
- Good office practice skills
- Prioritising own tasks/activities in a busy environment
- Excellent communication skills both verbal and written
- Ability to communicate with staff, patients and professionals at all levels
- Consistent, reliable and organised
- To be able to manage emotionally charged situations
- Adaptable to change
Desirable criteria
- To be able to use own initiative to problem solve
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location