Jessica McCormack
Senior Client Advisor
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The Jessica McCormack Brand
Renowned diamond jeweller Jessica McCormack designs exceptional jewellery for the modern woman, creating heirlooms for future generations. Artfully blending modernity and timelessness, her mission is to create jewellery that generations of women will wear and adore.
Since launching in 2008, the brand has become known for effortlessly melding the traditional and the contemporary, combining Georgian techniques and expert craftsmanship with modern-day design influences, eschewing trends for a unique, heirloom-inspired aesthetic. Conscious of the demands placed on today’s modern woman, Jessica designs each piece to stand out, but also to work effortlessly within a client’s lifestyle and existing wardrobe.
Purpose of Position
We are continuously looking to connect with exceptional retail talent of all levels who have a genuine appreciation for high jewellery and are inspired by Jessica McCormack to explore opportunities across our London locations.
The Client Advisor is responsible for their own driving sales to meet expected targets, enhancing the client experience, strengthening client relationships, and maintaining luxury retail standards through operational excellence. The role will require development of a client book, building sales leads through proactive clienteling, and ensuring opportunities are captured and progressed with pace, precision, and discretion.
Partnering closely with the Store Manager(s), the Client Advisor contributes to a consistent service culture across the team, providing expert guidance on complex client journeys, including bespoke commissions, high-value acquisitions, repairs/aftercare, and sensitive client requests.
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Responsibilities
Client Leadership & Relationship Stewardship
- Own and develop a portfolio of priority clients, ensuring consistent, high-touch outreach and exceptional retention.
- Build long-term relationships with prospective clients through strategic follow-up, considered recommendations, and a deep understanding of personal style.
- Maintain excellent CRM discipline
Sales Performance & Trading Cadence
- Drive and exceed sales targets through proactive pipeline development, appointment conversion, and repeat-purchase cultivation.
- Take a strategic approach to maximising both existing and new client opportunities, balancing immediate trading with longer-term collecting journeys.
- Monitor client pipeline status (probable/possible), progressing opportunities with structured next steps and clear ownership.
- Support daily commercial rhythm by sharing updates on enquiries, appointments, client activity, and sales
Bespoke, Workshop Partnership & Aftercare
- Lead client management for bespoke commissions: collaborate with relevant departments on bespoke creations from start to finish
- Liaise closely with Design, Workshop, and Production to protect craftsmanship standards, accuracy, and client confidence.
Store Standards & House Excellence
- Maintain exceptional showroom readiness and presentation, implementing VM guidelines, and ensuring jewellery is dressed and displayed to standard.
- Ensure the house is always ready to host clients: calm, welcoming, organised, and aligned to luxury hospitality expectations.
- Identify operational opportunities to improve efficiency, elevate service consistency, and strengthen the retail culture.
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Business Development & Brand Outreach
- Nurture relationships with local businesses to broaden outreach and create referral pathways aligned with the brand.
- Develop relationships with potential partners and communities to generate future sales opportunities and culturally relevant exposure.
Qualifications and Experience
- Significant experience in luxury retail sales, with a minimum of 3 years in fine jewellery sales (or closely aligned luxury category), ideally with high-value client portfolios.
- Strong track record in building and converting pipeline opportunities through relationship-led clienteling.
- Confidence managing bespoke commissions and collaborating across internal specialist teams.
- Jewellery education/training (e.g., GIA) is a plus; supervisory experience is an advantage.
Ideal Candidate
- Highly credible sales professional with exceptional conversion capability and client trust-building skills.
- Entrepreneurial, ambitious, and self-motivated, with a strong sense of ownership and accountability.
- Excellent written and verbal communication; confident hosting, presenting, and guiding high-consideration decisions.
- Exceptional judgement and discretion, able to handle sensitive clients and high-value situations appropriately.
- Commercially aware and detail-focused; able to manage multiple priorities while maintaining impeccable standards.
- Collaborative, calm, and solutions-oriented; contributes positively to team culture and store performance.
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Jessica, London
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