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Senior Client Advisor โ Fine Jewellery
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Location: Mayfair, London
Sector: Luxury Fine Jewellery
Employment Type: Full-time
About the Opportunity
Our client is an internationally recognised luxury fine jewellery house, renowned for exceptional craftsmanship, timeless design, and an uncompromising commitment to client experience.
They are seeking an experienced Senior Client Advisor to join their flagship boutique in Londonโs Mayfair. This is an outstanding opportunity for a commercially driven luxury retail professional with a proven ability to cultivate long-term client relationships, deliver exceptional service, and achieve outstanding sales performance within a high-value environment.
The Role
The Senior Client Advisor is a key commercial contributor responsible for driving sales, managing an established portfolio of high-net-worth clients, and delivering an exceptional luxury client experience. Working closely with the boutique leadership team, you will identify new business opportunities, nurture existing relationships, oversee complex client journeys, and contribute to the overall commercial success of the boutique.
This position requires a sophisticated sales professional who combines outstanding relationship management with excellent commercial awareness, impeccable attention to detail, and a genuine passion for fine jewellery.
Key Responsibilities
Client Relationship Management
- Develop and manage a portfolio of VIP and high-value clients.
- Build lasting relationships through exceptional service and personalised client engagement.
- Deliver an elevated luxury experience across every stage of the client journey.
- Act as a trusted advisor for bespoke commissions, special orders, aftercare and high-value acquisitions.
- Maintain accurate CRM records and consistently identify opportunities for future business.
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Sales & Commercial Performance
- Consistently achieve and exceed individual sales targets.
- Build and maintain a healthy sales pipeline through proactive client outreach.
- Convert appointments into successful sales while nurturing long-term collecting journeys.
- Identify opportunities to maximise existing client relationships and generate new business.
- Support the boutiqueโs daily commercial objectives through effective pipeline management and sales reporting.
Digital & Client Communications
- Respond professionally to client enquiries across email and digital channels.
- Convert online enquiries into boutique appointments and sales opportunities.
- Ensure timely and consistent follow-up with all client interactions.
Bespoke & After-Sales Experience
- Manage bespoke projects from initial consultation through final delivery.
- Collaborate with internal production, workshop and design teams to ensure exceptional execution.
- Coordinate repairs, servicing and aftercare with professionalism and efficiency.
Boutique Standards
- Maintain exceptional boutique presentation and visual merchandising standards.
- Ensure every client receives a warm, welcoming and memorable luxury experience.
- Identify opportunities to enhance operational efficiency and service excellence.
- Support and mentor junior colleagues through coaching and leadership by example.
Business Development
- Develop relationships with local businesses, luxury partners and referral networks.
- Support boutique events and client activations.
- Identify opportunities to expand the client base through networking and relationship building.
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Administration & Reporting
- Maintain accurate sales records and CRM updates.
- Contribute to weekly sales reporting and pipeline reviews.
- Complete all sales administration accurately and efficiently.
Candidate Profile
Experience
- Minimum of 5 yearsโ experience within luxury retail, ideally in fine jewellery or another high-value luxury category.
- Proven success managing VIP clients and consistently exceeding sales targets.
- Experience managing bespoke commissions is highly desirable.
- GIA qualification or equivalent jewellery education is advantageous but not essential.
- Previous mentoring or supervisory experience would be beneficial.
Skills & Attributes
- Outstanding relationship builder with exceptional interpersonal skills.
- Highly commercial with a strong sales mindset.
- Entrepreneurial, proactive and results-driven.
- Excellent communication and presentation skills.
- Professional, discreet and confident working with high-net-worth clientele.
- Strong organisational skills with excellent attention to detail.
- Calm under pressure with exceptional problem-solving ability.
- Passionate about luxury retail, fine jewellery and delivering world-class client experiences.
What We Offer
- Opportunity to represent one of the luxury industry's most prestigious fine jewellery brands.
- Exposure to an international and high-net-worth client base.
- A collaborative, high-performing boutique environment.
- Excellent opportunities for professional development and career progression.
- Competitive salary, commission structure and benefits package.
Please note: Due to the anticipated high volume of applications, we are unable to respond to every applicant individually.
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