OTB Spa
Senior Client Advisor - Manchester Trafford
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Diesel Overview
Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.
Key Responsibilities
- Transform each client experience into passional moments by creating a high customer satisfaction
- Create a long-term authentic bond with clients by making them feel the experience is truly about them
- Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results
- Provide excellent and specialized customer service by creating emotionally enriched relationships with clients
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
- Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance
- Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, forward-thinking mindset
- Be a mentor to the team by proactively offering insights, reflections, and experiences to your colleagues
- Become a role model for other staff by performing customer service duties in exemplary fashion, including when implementing the customer service skill check sheet and other tools.
- Constantly maintaining customer service skills by analyzing customer service practices.
- Maintain a plan to achieve personal sales objectives and matching or exceeding a predefined sales target,
- Verify sales performance and considering how best to improve it.
- Take the initiative to win new customers and never judging customers by appearance.
- Contribute to the team by performing supplemental duties and supporting customer service
- Extend communication among staff via supervision and education to ensure a positive workplace mood.
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- A caring Client Advisor, an intuitive Senior Sales Associate, with a passion for style
- Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision
- Lead by example to drive results and pave the way for the team through authenticity, empathy and best practices
- Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients
- Are a master at storytelling and the art of asking engaging questions
- Think innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients
Key Requirements
- Previous experience in luxury retail
- Proven track record of successful sales generation, building and developing client relations
- Results-driven and customer focused
- Strong communication skills (verbal, in person, via email, SMS, etc.)
- Strong attention to detail
- Proficient computer knowledge (MS Word, Excel and Outlook)
#DSL #LI-AR
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