Sainsbury's
Senior Client Manager - Food
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We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Everything our Nectar team does is powered by data and by strong relationships with some of the UK’s favourite brands. The Nectar360 team develops loyalty programmes, turning insight into something that makes a real difference, across both traditional and digital media. It’s like an agency within a retailer, and retail media is a crucial part of our future. The culture might not be what you expect either, because there’s no setup quite like this one. The team is a real priority, connected to almost everything the business does and playing a key role in driving profitability. It’s a place where you can take risks, learn from them, and be recognised.
About The Team
At Nectar360, we connect some of the UK's biggest brands with millions of Sainsbury’s customers through market-leading loyalty, insights and retail media solutions. As the home of the Nectar loyalty programme, we combine customer understanding, data-driven insights and innovative marketing solutions to help our supplier partners grow their brands and deliver measurable results. Working with more than 350 FMCG suppliers, we pride ourselves on being collaborative, ambitious and forward-thinking, creating an environment where people have the autonomy to innovate, challenge convention and make a real commercial impact.
This is an exciting opportunity to join a high-performing commercial team and play a key role in developing strategic partnerships with some of the world's leading consumer brands. If you're motivated by building relationships, driving growth and helping clients unlock the full value of retail media and customer insights, you'll feel right at home here.
More about the role
As a Senior Client Manager, you'll be responsible for managing a portfolio of multinational supplier partners, developing long-term relationships and delivering commercial growth through Nectar360's insights and marketing solutions. You'll act as a trusted partner to your clients, understanding their business objectives and identifying opportunities to support their sales and marketing ambitions.
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A significant part of the role involves leading annual planning conversations, developing senior stakeholder engagement strategies and coordinating activity across our insights and marketing teams. You'll oversee the successful delivery of marketing campaigns, identify opportunities to maximise revenue growth and ensure clients receive a high-quality, commercially focused service.
You'll also provide regular performance updates and strategic recommendations to senior stakeholders, working closely with colleagues across Nectar360 to translate customer insights into actionable commercial opportunities. Alongside leading client relationships, you'll support and coach team members, manage forecasting and financial performance, and stay ahead of industry trends to identify new opportunities for growth and innovation.
More about you
We're looking for a commercially minded relationship manager who can combine strategic thinking with strong execution. You'll be confident working with senior stakeholders, able to develop a deep understanding of client businesses and comfortable influencing decision-making through data, insight and compelling recommendations.
You'll bring experience from a client-facing commercial environment, with a track record of managing multiple priorities and delivering against revenue objectives. Strong communication, presentation and project management skills are essential, as is the ability to collaborate effectively across teams and build credibility with both internal and external stakeholders. You'll enjoy coaching others, supporting team development and contributing to a positive, high-performing culture.
Essential criteria
- Demonstrable experience managing strategic client relationships and developing commercial growth plans for key accounts.
- Proven ability to deliver revenue targets through the sale or management of marketing, media, advertising, insights or commercial solutions.
- Experience leading cross-functional projects, campaigns or annual planning activities involving multiple stakeholders.
- Proven experience presenting recommendations, performance updates and commercial opportunities to senior stakeholders.
- Experience coaching, mentoring or directly managing team members while supporting performance and development objectives.
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Location: Hybrid working with a combination of home and office-based working.
We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:
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Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related target bonus of up to 10% of salary (which may vary for Nectar360), depending on how we perform.
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Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.
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Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.
Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
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