dunnhumby
Senior Client Partner
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Senior Client Partner
London | Full-time | Hybrid
About dunnhumby
dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.
Tesco Media
Tesco Media is the ultimate media partner to brands. Built on unrivalled customer insight, it’s a media owner with soul, scale, and storytelling power. Tesco Media helps brands and agencies connect meaningfully with customers, drive creative effectiveness, and grow at the point of purchase.
About the Role
We’re looking for a Senior Client Partner to take ownership of a client account or portfolio of accounts within Tesco Media. You’ll build trusted relationships with leading advertisers, understand their commercial challenges and develop effective media solutions across online and offline channels.
Combining consultative selling with strong account leadership, you’ll be responsible for growing sustainable revenue, responding to client briefs and creating partnerships that deliver long-term value. You’ll work closely with Media Planning, Strategy, Enablement and other cross-functional teams to bring together the right expertise for each client.
What You’ll Be Doing
- Lead the day-to-day client relationship while identifying opportunities to deepen partnerships and grow the account.
- Develop compelling advertising solutions powered by first-party data across Tesco Media’s platform.
- Build strong relationships across clients’ brand, digital, loyalty and shopper marketing teams, connecting their priorities with relevant media opportunities.
- Partner with Media Planning and Tesco category stakeholders to deliver high-quality responses to briefs and align client plans with wider category strategies.
- Pitch persuasive proposals and business cases, bringing together customer insight, market developments and a clear commercial story.
- Manage your sales pipeline and forecasts, identifying new revenue opportunities and working towards ambitious quarterly and annual targets.
- Depending on the account structure, you may also oversee the day-to-day work of Media Executives or Associates and remain accountable for the quality and timely delivery of client work.
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What We’re Looking For
- A consultative, customer-focused approach and the confidence to lead complex commercial conversations.
- Sales or account-management expertise, ideally developed within retail, consumer packaged goods, media, advertising or a closely related environment.
- Knowledge of digital advertising or media sales, gained through a media agency, brand, ad-tech business, retailer or retail media network.
- Confident client leadership, with the ability to build credibility and manage relationships across complex stakeholder groups.
- Commercial discipline, including developing a healthy pipeline, forecasting accurately and working towards challenging revenue targets.
- Clear communication and negotiation skills, with the adaptability to present, influence and collaborate effectively in a fast-moving environment.
You’ll Thrive If You…
- Enjoy turning clients’ business challenges into practical, personalised media solutions.
- Balance a customer-first mindset with strong commercial judgement.
- Motivate colleagues and contribute positively across multidisciplinary teams.
- Stay curious about developments in retail media, advertising and customer communications.
What You Can Expect From Us
We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
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And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process — please let your recruiter know what adjustments would help.
UK Benefits
Our benefits are available to eligible UK employees, subject to the relevant scheme rules and policies.
- Flexible benefits and healthcare: A grade-dependent flexible allowance, with options including private medical cover through Vitality for employees and eligible family members.
- Financial protection: Mandatory life assurance at 2x annual basic salary, income protection and critical illness cover, with options to adjust selected coverage.
- Pension: A defined-contribution pension with matched dunnhumby funding of up to 7.5%.
- Time off: 25 days’ holiday in addition to public holidays, the option to buy up to five additional days, loyalty leave and a day off for your birthday.
- Wellbeing and lifestyle: Confidential employee assistance, Wellness Hub resources, an onsite gym for Brook Green employees, cycle-to-work support, technology purchases and a range of optional lifestyle benefits.
Our Approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
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