Maxwell Bond
Senior Client Relationship Manager
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Senior Client Relationship Manager – Umbrella Payroll
Location: London or North West England | Hybrid (3 days office, 2 days home)
London Salary: £40,000 basic + £20,000 uncapped OTE
North Salary: £35,000 basic + £25,000 uncapped OTE
Total Package: £60,000 OTE
Sector: Umbrella Payroll/Contractor Services/Recruitment
The Opportunity
We're working exclusively with one of the UK's leading umbrella payroll and contractor services providers, who are looking to appoint an experienced Senior Client Relationship Manager as they continue to develop their relationships across the UK recruitment market.
What's on Offer?
- £60,000 OTE, with uncapped commission.
- London: £40,000 basic + £20,000 OTE.
- North: £35,000 basic + £25,000 OTE.
- Hybrid working – 3 days in the office, 2 days from home.
- An established portfolio of warm recruitment agency relationships.
- Regular opportunities to meet clients face-to-face.
- The opportunity to work closely with senior commercial leadership.
- An established business with over 20 years' experience in the contractor market.
- Scope to develop your commercial responsibilities as the business grows.
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The Role
- Managing and growing an existing portfolio of warm recruitment agency accounts.
- Building relationships with key stakeholders to increase contractor referrals.
- Identifying opportunities for account growth, cross-selling, and upselling.
- Developing account plans and identifying opportunities within existing relationships.
- Conducting regular client meetings, reviews, and face-to-face visits.
- Providing clients with guidance on umbrella payroll services and relevant industry legislation.
- Representing the business at client meetings, networking events, and hospitality opportunities.
- Maintaining accurate CRM records and managing your commercial pipeline.
- Working towards achievable activity and revenue targets.
The role combines telephone-based relationship management with regular face-to-face client engagement.
Requirements
We're particularly interested in speaking with candidates who have:
- 2 years' experience within umbrella payroll or contract recruitment (exceptional candidates with 1+ year of umbrella experience may be considered).
- Experience managing and developing commercial client relationships.
- A good understanding of the UK contractor and recruitment agency market.
- Experience generating referrals, developing accounts, or identifying new business opportunities.
- Confidence conducting face-to-face meetings with clients.
- A consultative approach to sales and relationship management.
- Experience working towards commercial KPIs and activity targets.
- The ability to manage their own accounts, priorities, and pipeline independently.
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Interested?
If you're currently working within umbrella payroll, contractor services, or contract recruitment and would like to move into a commercially focused relationship management role with an established client base, we'd be keen to speak with you.
Apply now or get in touch for a confidential conversation about the opportunity.
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