Howden
Senior Client Relationship Manager, CRM, DB Pensions,
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Barnett Waddingham is now Howden
Bringing our people together as one and offering our people greater opportunities to grow, connect, and develop. Join us at a genuinely exciting moment for pension administration. As part of the rapidly growing business, opportunities for development have never been stronger. We are investing in our people, our teams, and our operating model, creating clear routes for progression and long, rewarding careers.
We have an exciting new opportunity for a Senior Client Relationship Manager
This is a permanent, full-time role that can be based in our London, Guildford, or Amersham office, working on a hybrid basis. Other offices may be considered.
A snapshot of your day:
- Ensure our service is delivered within agreed service and the clients' agreed priorities.
- Using resources effectively, prioritize multiple responsibilities; balance client deliverables on multiple projects as well as internal obligations.
- Take personal responsibility for the completion of work allocated to you and meet deadlines and ensure that quality standards are maintained.
- Build personal, long-lasting client relationships with a portfolio of clients and demonstrate an in-depth understanding of clients' needs, supporting them with complex and technical issues and ensuring that expectations are met and managed.
- Regularly communicate with the client at a senior level, using experience and expertise, be a sounding board for the client, provide technical guidance, and make recommendations on administration matters to trustee boards.
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We would like to hear from you if you have:
- Significant client-facing experience working at a high level within an organization administering pension schemes gained over a number of years.
- Desirable to have a pensions or business qualification with a recognized professional body, preferably APMI / FPMI (or equivalent).
- Be an effective team player with team management capabilities.
- Strong commercial awareness and experience of budgetary control.
- A self-motivated individual with diplomatic/interpersonal skills – to achieve the best outcomes.
- A proven effective communicator with strong written and oral communication skills.
- Developing presentation skills to larger audiences, and ability to host meetings.
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What's in it for you:
- Competitive discretionary annual bonus.
- Core benefits including life assurance of four times salary, income protection of 75% of salary for up to five years, and single private medical insurance cover.
- A generous pension scheme with 5% employee contributions matched by a 10% employer contribution.
- 25 days' annual leave, increasing to 27 days after five years' service.
- Access to the Howden flexible benefits programme, offering a wide range of benefits and discounts to support your wellbeing, family life, and lifestyle.
- The opportunity to be part of a growing global business where career development, collaboration, and innovation are encouraged.
Accessibility
If you require reasonable adjustments or want more information on accessibility, please let us know.
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We kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out. All enquiries should be directed to careers@howden-group.co.uk
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