Senior Client Services Associate

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

The Senior Client Services Associate, PCS supports efforts to maintain and expand upon COA copyright holders and client relationships for the assigned PCS service area(s) through complex project planning, feasibility research, costing and proposal development, pipeline tracking and client management.

Role Responsibilities:

• Manage and grow existing copyright holder accounts, ensuring high levels of engagement and satisfaction.
• Enhance copyright holder satisfaction through proactive communication, responsiveness, and value-added support.
• Lead project management, monitoring, and reporting activities related to assigned accounts.
• Build and expand relationships with Clinical Outcome Assessment (COA) copyright holders and developers to identify new business opportunities and support sustainable revenue growth through regular, value-driven communication.
• Coordinate the setup and implementation of distribution processes for new COAs in collaboration with internal teams.
• Conduct due diligence activities to verify and document copyright ownership.
• Serve as a subject matter expert in COA management, advising copyright holders and developers on industry standards and best practices.
• Act as the primary point of contact for assigned accounts, ensuring timely resolution of inquiries and issues.
• Collaborate cross-functionally with licensing, legal, operations, and commercial teams to support account objectives and business growth.