Sopra Steria
Senior Client Solutions Consultant
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Are you an experienced and trusted SME (Subject Matter Expert) looking to shape how critical Command and Control systems are designed and delivered for PSG (Public Safety Group)?
Do you enjoy working closely with customers to design and implement solutions that directly support operational outcomes and public safety?
We’re looking for a Senior Client Solutions Consultant to join our Client Solutions team within PSG.
In this role, you will take the lead in designing, implementing and supporting STORM solutions – working with both new and existing customers across the UK and internationally.
You’ll work closely with other Client Solutions Consultants, playing a key role in delivering consultancy, shaping solution design and supporting successful customer outcomes.
Acting as a trusted advisor, you’ll bring deep product knowledge and strong technical expertise, ensuring solutions are aligned to operational needs and deliver maximum value.
You’ll contribute to complex engagements while helping to drive quality, consistency and continuous improvement across the team.
This is a home-based role with occasional travel to customer sites in the UK and internationally.
What you'll be doing:
- Leading the support and implementation of STORM Command and Control solutions, ensuring alignment to customer operational requirements and business outcomes.
- Acting as a recognised SME for the STORM product suite, providing consultancy, solution design and architectural guidance across complex customer environments.
- Producing high-quality solution documentation and supporting financial models using standard templates to support STORM solution design.
- Leading STORM solution architecture activities, including design, assessment, sizing, integration analysis and roadmap planning.
- Supporting pre-sales activities through customer engagement, workshops and demonstrations, articulating the value and capability of STORM solutions.
- Managing and supporting complex support issues and escalations, taking ownership to drive resolution and ensuring service quality is maintained.
- Developing strong customer relationships and defining future solution roadmaps to maximise customer value and success.
- Mentoring and supporting colleagues, contributing to knowledge sharing, quality assurance and continuous improvement across the Client Solutions team.
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What you’ll bring:
- Significant experience working with Command-and-Control systems within an Emergency Services environment.
- Strong technical knowledge of the STORM product suite across business, functional and technical areas.
- Proven experience supporting, implementing and configuring complex IT solutions in customer environments.
- Ability to translate customer requirements into effective solution designs.
- Strong problem-solving capability, with experience managing complex incidents and technical challenges.
- Solid understanding of key technologies including networking, databases, middleware, integration and infrastructure environments.
It would be great if you had:
- Experience contributing to pre-sales activities including demonstrations and customer workshops.
- Knowledge of system integration and working with third-party systems and interfaces.
- Experience supporting or working within multi-disciplinary delivery teams.
- Experience engaging with customers and stakeholders, building strong relationships and providing consultancy and guidance.
- Experience providing mentoring or guidance to colleagues.
- Experience in solution architecture or design activities.
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Location: UK home based, with occasional travel to customer sites in the UK and internationally.
Security Clearance Level: Non-Police Personnel Vetting (NPPV) Level 3 clearance or the ability to obtain it.
Internal Recruiter: Paul
If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about the sector?
Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.
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