Ascend Media
Senior Client Success & Delivery Manager
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Senior Client Success & Delivery Manager
Location: London (hybrid, min. 3 days/week in our Farringdon office). We will also consider applications for a remote home-based contract for those who live more than 90 minutes away from the office.
Company: Ascend Media (Elite Traveler, Spear’s, The World of Fine Wine, World of Fine Spirits)
About us
Ascend Media is home to some of the world’s leading luxury media brands: Elite Traveler, Spear’s, The World of Fine Wine, and The World of Fine Spirits. We create world-class content, digital platforms, and immersive brand experiences that connect with ultra-high-net-worth audiences and luxury brands worldwide.
About the role
At its heart, this is a client success role. We want every client to finish a campaign feeling they have received an exceptional service: that we understood what they wanted to achieve, delivered excellent work and made the whole process feel brilliantly managed.
You’ll own complex campaigns from post-sale through to final delivery, bringing together clients, partners and internal teams. You’ll use data, performance and insight to support clients and demonstrate impact, while keeping a firm grip on timelines, budgets and priorities. You’ll build trusted relationships, understand what success looks like for each client and proactively drive what needs to happen next.
You don’t need to be a hands-on production specialist, but you do need to understand how creative work is produced and translated across different channels. You’ll know the right questions to ask, anticipate requirements and confidently brief and manage the specialists needed to deliver excellent work.
What you’ll do
Client success
- Own the day-to-day relationship with key clients and partners, from campaign kick-off through to completion.
- Understand each client’s objectives and KPIs and keep these at the centre of campaign delivery.
- Build trusted relationships through excellent communication, responsiveness and sound judgement.
- Lead client meetings, manage expectations and handle challenging conversations confidently when required.
- Proactively identify issues, opportunities and next steps, ensuring clients always feel their campaigns are in safe hands.
- Use performance data and insight to demonstrate impact, inform decisions and strengthen future activity.
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Project and commercial delivery
- Own integrated campaigns end to end, translating sold concepts into clear scopes, timelines, budgets and delivery plans.
- Coordinate internal teams across creative, editorial, design, social, events, technology, media and commercial functions.
- Manage multiple workstreams, priorities and stakeholders while maintaining a firm grip on deadlines and detail.
- Identify risks and dependencies early, proposing solutions and escalating where appropriate.
- Manage scope, budgets and resources with commercial discipline, including estimates, SOWs, margin and reconciliation.
- Ensure projects are delivered on time, within agreed scope and to a consistently high standard.
Integrated production
- Oversee the delivery of work across channels including print, digital, social, video, OOH, partnerships and experiential.
- Understand how an idea or asset needs to adapt across different channels, including the implications for formats, specifications, rights, workload, budget and timings.
- Brief and manage internal specialists and external suppliers such as photographers, writers, production companies, printers, venues and talent.
- Ensure relevant requirements such as usage rights, licensing, permissions, insurance, health and safety and legal or brand compliance are identified and managed.
- Quality-control final delivery against the brief and client expectations, and be on site when required.
About you
You’ll bring:
- Strong experience in client success, account management, integrated delivery or a similar client-facing role within media, creative, advertising or content.
- A track record of building trusted client relationships and delivering an exceptional client experience. You understand what success looks like for your clients and take personal ownership of achieving it.
- Excellent project management skills, with the ability to manage multiple campaigns, stakeholders, budgets and deadlines without losing sight of the detail.
- A proactive approach to delivery. You anticipate what needs to happen next, identify risks early and bring solutions rather than waiting to be asked.
- Strong production literacy gained through delivering integrated campaigns. You don’t need to be a hands-on specialist, but you understand how content is produced and adapted across channels and can confidently brief and manage the people who are.
- Experience working across several channels such as print, digital, social, video, OOH, events, experiential or partnerships.
- Commercial confidence, including scoping, estimating, budgets, SOWs, margin and managing changes to scope.
- Confidence using data, performance and insight to support client conversations, inform decisions and demonstrate impact.
- Excellent communication and stakeholder-management skills, including the confidence to lead senior client conversations and handle difficult discussions when required.
- High personal standards, sound judgement and the ability to remain calm and effective when working at pace.
- Helpful, but not essential: experience with rights or talent agreements, media planning and buying, contract negotiations, or working both client-side and agency-side.
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Company benefits
- 25 days' holiday (plus bank holidays)
- Additional days off for your birthday, health and well-being day and volunteering day
- Subscription to Group publications and all other online content
- Access to a discounted shopping program
- Cycle to work scheme
- Enhanced family leave pay offers
- Enhanced company sick pay after probation
Applications meeting the selection criteria will be reviewed as soon as possible.
Progressive Media Investments (Ascend Media) values diversity and is an equal opportunity employer. Please inform the hiring manager if you require any reasonable adjustments so that you can fully participate in the recruitment process.
Please note, candidates must have, or be able to obtain, the right to live and work in the United Kingdom as we are unable to offer sponsorship for this role.
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