Each Person
Senior Client Success Manager
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Senior Client Success Manager - Job Description
About the job
Are you a natural relationship-builder who enjoys solving problems and spotting opportunities to help clients grow? If you are based near Wokingham or happy to travel, this is an exciting opportunity where you will learn, grow and make a real impact.
Who We Are
At Each Person, we’re on a mission to revolutionise employee reward, recognition and benefits. As an award-winning leader in the HR industry, we partner with companies such as Virgin Active, NHS, Wagamama and Côte to elevate their employee experience. We focus on helping organisations attract, engage and retain top talent through innovative rewards, frequent recognition, wellbeing support and personalised benefits. Join us in creating a happier, healthier and greener workplace for everyone!
What You Will Do
As our Senior Client Success Manager, you will work closely with the Client Success team and play a key role in supporting our clients while delivering on strategic revenue goals. You will manage and grow client accounts, strengthen relationships and ensure they gain maximum value from Each Person, contributing to their long-term success.
Key responsibilities include:
- Managing a portfolio of client accounts, ensuring consistent delivery of value and high client satisfaction.
- Identifying opportunities to grow accounts through upselling and cross-selling additional employee benefit services.
- Building and maintaining strong relationships with stakeholders as the primary point of contact.
- Taking a strategic approach to account management by aligning client objectives with tailored solutions and measurable outcomes.
- Resolving client queries promptly, ensuring smooth onboarding and continued success.
- Collaborating closely with internal teams to ensure seamless delivery and long-term client growth.
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What We Are Looking For
We are looking for someone proactive, detail-focused, and passionate about helping clients succeed.
- A genuine interest in supporting clients to create happier and more engaged workplaces.
- The ability to build strong, trusted relationships with clients and internal teams.
- A calm and solution-focused approach to challenges.
- A sales mindset with the ability to recognise and act on opportunities to introduce additional services that will add value.
- A strategic mindset with the ability to identify opportunities for account growth and long-term success.
- Confidence in contributing ideas and constructively challenging existing approaches to support continuous improvement.
- Excellent written and verbal communication skills with the ability to manage expectations and present to clients.
- Strong organisational skills and attention to detail, ensuring the delivery of high-quality work every time.
Experience and Skills
- Proven experience in a customer-facing role, managing a range of client portfolios and achieving revenue growth targets.
- Experience in running quarterly account reviews and developing long-term strategy engagement plans.
- Strong commercial negotiation skills, including managing renewals and upsells.
- Ability to analyse engagement data and translate insights into actionable client value.
- Confidence in working collaboratively with teams such as Sales, Client Support and Implementation.
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Previous Industry Experience
Experience within the employee benefits or recognition and reward industry is desirable but not essential.
Flexible, Hybrid Working
Our office is available for you to use as much as you wish. The Client Success team typically works from our Wokingham office three days a week on Monday, Tuesday and Thursday.
Why You Will Love Working With Us
- 30 days' annual leave including bank holidays and your birthday off, plus an additional festive Christmas break.
- Recognition through in-house rewards and a free employee benefits membership offering exclusive retailer savings.
- A number of physical, mental and financial wellbeing employee benefits including 24/7 GP access, an employee assistance programme and wellness days. Some subject to probation.
- Flexible Fridays with a 4 pm finish to start your weekend early.
- Regular team events and quarterly celebrations.
- A relaxed and friendly working environment without formal dress codes.
- A dog-friendly office, because we love four-legged colleagues too.
Job Type: Full-time
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