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Senior Client Success Manager, Enterprise – Public Sector
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In this role, you’ll support Public Sector accounts across the UK, driving proactive, personalized client engagement across email, phone, video, and in-person meetings. You’ll prioritize live conversations for complex or high-impact needs, monitor account health to quickly mitigate churn risk, protect revenue, and ensure full budget deployment aligned to client goals by removing pacing and delivery blockers.
Using data, reporting, and customer insights, you’ll prioritize work and deliver evidence-based recommendations while accelerating adoption of key products and employer tracking tools. You’ll partner with Sales on strategic account planning, identify revenue and product opportunities, and collaborate across Product, Technical, Consulting, and Partner teams to resolve complex client needs and maximize long-term value.
The role will require travel to client meetings and on-site engagements as needed, as well as attendance at the office on required days, as determined by business needs and leadership.
Who you are
- Own revenue retention and growth by monitoring signals, mitigating churn risk, and executing recovery strategies across enterprise and agency books.
- Deliver measurable hiring and business outcomes through data-backed optimizations, budget stewardship, and campaign performance management.
- Facilitate C‑suite and senior collaborator discussions; translate business goals into solutions, adoption plans, and clear success metrics.
- Orchestrate cross-functional resources (Sales, Product, Technical, Consulting, Partner Programs) to accelerate value and resolve complex challenges.
- Champion product and tracking adoption to improve attribution, insights, and decision-making.
- Maintain operational excellence by adhering to SLAs, maintaining effective case hygiene, and clearly communicating updates and next steps.
- Provide enterprise- and agency-ready presentations on performance, insights, and recommendations; document outcomes and follow-through.
Who we are
- Requires a minimum of 5 years of related experience; or Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience
- Related experience may include Public Sector, Recruitment/Staffing, Tech/Dot-com, HR Tech, Ad/Media Agency, B2B, Account Management, or Customer Service (internal or external clients).
- Learns quickly and demonstrates strong technical aptitude, curiosity, and ability to ramp up and make an immediate impact.
- Demonstrates strong relationship management skills, including client engagement, churn prevention, and post-sale lifecycle implementation and execution.
- Builds and maintains effective partnerships with team members, internal stakeholders, and external clients.
- Uses data, trends, and client insights to identify product adoption and growth opportunities.
- Effectively manages and retains accounts (up to $50K annual revenue per account) and communicates campaign performance clearly to executive-level clients and decision-makers.
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Salary Range Transparency
Tier 3 - United Kingdom 48,000 - 72,000 GBP per year
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