Senior Clinical Secretary - site to be confirmed

A vacancy for a part-time Senior Clinical Secretary in the Trauma and Orthopaedics Department, site to be confirmed.

The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a team and will provide expertise in the proactive management of the patient pathway from referral to treatment, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. They will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

• Process and log all referrals in line with the Trust Access Policy and speciality SOP.
• Schedule new and follow-up appointments with patients with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, and supervising other staff to ensure this is done, offering choice wherever possible.
• Ensure any diagnostics and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts, are available before the clinic date.
• Co-ordinate appointments, surgery bookings and procedures at other hospitals and organisations, where required.
• Ensure clinic outcomes are recorded accurately, including those for off-site clinics.
• Lead on the completion of clinic cancellation forms and process according to SOP.
• Reschedule outpatient clinics and surgery bookings as requested, in line with waiting time targets.
• Use the Trust’s medical transcription system and ensure that urgent letters are processed in accordance with SOP.
• Liaise with patient records staff, ward clerks and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations, delegating work to other members of the team if/where necessary.
• Follow and manage patient pathways in line with SOPs and RTT waiting Time Targets.