Oviva
Senior Clinical Services Manager
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Why Oviva?
At Oviva, we’re on a mission to make sustainable, personalized, clinically effective care accessible to everyone.
Our digital programmes support people living with weight related illnesses. While weight loss is a goal for many, our approach is about so much more: improving health, building confidence, and enhancing quality of life.
We’ve already supported over one million people across the UK, Switzerland, Germany, and Poland – and we’re just getting started. Every conversation, coaching session, and line of code brings us closer to a healthier future. Join us, and be part of the team making that future possible.
Role Overview
As a Clinical Delivery Senior Clinical Service Manager for Oviva Clinic, you will lead a team of clinical professionals to deliver exceptional patient care within NHS-funded pathways. Your role will bridge operational excellence with strategic impact by leading people, owning service delivery outcomes, supporting hiring and ramp-ups, and influencing strategic direction through active participation and eventual ownership of OKRs.
You will hold business accountability for key financial, clinical, and patient outcome metrics, acting as a visible, cross-functional leader who shapes service standards and contributes to Oviva’s broader mission. This is a developmental M3 role, designed for individuals capable of stepping into expanded ownership over time.
You’ll exemplify Oviva’s cultural DNA of being Humble, Smart, and Driven and foster this mindset across your teams.
Essential Requirements
- Significant leadership experience in a clinical or healthcare setting, with a proven track record of managing and developing other leaders or multiple teams.
- Demonstrable experience in driving significant operational improvements and implementing quality frameworks within a healthcare environment.
- Strong strategic thinking and problem-solving abilities, with the ability to analyse complex data, identify root causes, and develop effective solutions.
- Exceptional communication and influencing skills, with the ability to engage, motivate, and align diverse remote teams and stakeholders.
- In-depth understanding of healthcare KPIs and best practices in digital health delivery, with advanced skills in using data dashboards for performance management and strategic decision-making.
Desirable Requirements
- Experience working in a rapidly scaling digital health organisation or an NHS service with significant transformation.
- Proven expertise in leading and embedding quality frameworks and advanced safeguarding practices.
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Education & Qualifications
- Professional background in healthcare delivery (e.g., Dietitian, Psychologist, Health Coach).
- Formal training or qualification in leadership, strategic management or operational performance management.
Key Responsibilities
- Lead, mentor, and develop a team of Clinical Service Managers, providing guidance and support to enhance their leadership capabilities and overall team performance.
- Drive the strategic direction and operational excellence across multiple clinical service areas, ensuring alignment with Oviva's broader business objectives and clinical vision.
- Take ownership of key Objectives and Key Results (OKRs) related to clinical service delivery, quality, and team performance, working closely with the Clinical Leadership Team to define and achieve ambitious targets.
- Champion significant change management initiatives within clinical services, ensuring smooth implementation and team adoption of new processes, technologies, and pathways.
- Oversee and evolve comprehensive quality assurance (QA), safeguarding, and training frameworks, ensuring consistent application and continuous improvement across all clinical teams.
- Act as a senior escalation point for complex clinical governance issues, providing expert guidance and resolution, and contributing to the development of robust risk management strategies.
- Drive a culture of continuous improvement by analysing service data, identifying trends, and implementing proactive measures to enhance patient outcomes and operational efficiency.
- Foster a high-performance culture by setting clear expectations, implementing effective performance management strategies, and promoting continuous professional development for Clinical Service Managers and their teams.
- Lead complex performance discussions and provide strategic support to Clinical Service Managers in addressing underperformance and developing high-potential individuals, in collaboration with the People Team.
- Cultivate an inclusive, values-aligned, and empowering team environment that reflects Oviva's commitment to diversity and belonging.
- Collaborate strategically with cross-functional leadership across QA, Pathway, Product, Content, and Technology teams to provide feedback and influence programme design, product development, and service innovation.
- Represent clinical operations in senior-level forums and strategic discussions, providing critical delivery-led insights to inform business decisions and drive impactful improvements.
- Proactively identify opportunities for service enhancement and contribute to the development of new clinical offerings or expansion into new areas.
- Translate high-level business strategy and clinical priorities into actionable plans for Clinical Service Managers and their teams, ensuring clear communication and consistent execution.
- Partner closely with the Resourcing Team to forecast resourcing needs, optimise caseload allocation across multiple services, and ensure efficient workforce planning.
- Serve as a key communication link between the Clinical Leadership Team and operational delivery teams, effectively cascading updates and ensuring team alignment with local and organisational goals.
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Benefits
- The opportunity to make a meaningful impact in revolutionizing healthcare
- Exciting and rewarding role in the high-growth environment
- Training and development opportunities, with a personal learning allowance
- We embrace flexibility & remote working
- We provide a home working allowance to enable you to set up your workspace in a way which suits you
- Competitive Salary & company pension
- Enhanced Maternity, Paternity & adoption leave
Our Culture
Having a culture that people want to work in, is very important to us. We do this by keeping our values at the forefront of everything we do:
- We put the patient first
- We empower our teams
- We make it happen
Oviva is passionate about creating an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. We are a truly inclusive place to work, where everyone can be themselves and everyone is welcome. We welcome and encourage applicants from all backgrounds and identities, including but not limited to race, ethnicity, gender, sexual orientation, age, ability, religion, and socioeconomic status. We actively seek out candidates who bring a unique perspective to help us build a stronger, more inclusive team.
We're Proud to be a Disability Confident Employer
Ready to make a difference? Join us in transforming digital healthcare. Apply today!
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