Central and North West London NHS Foundation Trust
Senior Clinician SPA/ OOHs Clinician
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Overview
An exciting opportunity has arisen for an experienced clinician looking to work at the front door of urgent mental health services in CNWL.
The SPA/OOHCR Senior Practitioner will play a crucial role in delivering urgent mental health support to people in mental health crisis.
The SPA is CNWL’s 24/7 crisis line and urgent referral service where clinicians work primarily over the telephone to conduct clinical triages and support callers to access crisis support in a timely manner, and to remain in the community.
The service also provides face-to-face crisis assessments between 8pm and 8am across Brent, Harrow, Hillingdon, K&C and Westminster. Within these hours clinicians will travel to peoples’ homes and conduct assessments in order to provide an alternative to attending A&E.
We believe that the best care is delivered by enthusiastic and skilled healthcare professionals who are passionate about crisis support and understanding of the social stressors that can contribute to people feeling distressed. The service values those with a wealth of experience of mental health conditions and their treatment.
You will also be prepared to work nights and be involved in the clinical supervision of the staff undertaking the OOHs crisis assessment role.
Main duties of the job
The key elements of this post are:
- Overseeing and conducting rapid engagement with service users over the telephone and in-person by conducting face-to-face assessments in their homes.
- Delivering care and training/supervising others to ensure a high level of triage, assessment and signposting of service users to statutory and non-statutory support services.
- Working closely with our Bed management services, home treatment teams and psychiatric liaison teams and the Mental Health Crisis assessment services as well as having an excellent understanding of CNWL referral pathways in secondary care.
- Using excellent clinical assessment and risk formulation skills and being able to confidently communicate to the team and to stakeholders both verbally and in writing.
Working for our organisation
The Single Point of Access service sits within the Urgent Care directorate and is uniquely situated as an access point into crisis support and mental health services across the whole trust.
If successful in post you will have the unique opportunity to expand and grow your knowledge of the organisation and the support it offers, and play a pivotal part in service users first contact with mental health services, or at the point of crisis and in need of urgent support. You will also be their lifeline in a time of crisis when they need professional support the most.
This is an excellent opportunity for a clinician looking to develop their management and leadership skills, and expand their experience within urgent care, with opportunities to work both in SPA undertaking both clinical telephone work but also face-to-face assessments; but also to work alongside our bed management and liaison service.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The service is committed, along with the Trust, to developing its workforce by delivering a robust package of education and training and ensuring the service delivers a trauma informed-based interventions at all times.
Detailed Job Description And Main Responsibilities
Main duties and responsibilities: To provide strong and effective clinical leadership to the 24/7 SPA team and the Out of Hours Crisis Response Service between 8pm and 8am.
- To provide day-to-day clinical leadership, management and coordination focusing on delivering high-quality mental health support services.
- To actively work as part of the team as required answering calls and arranging urgent mental health support for patients in crisis.
- To undertake assessments in patients’ homes that are referred to the OOHCR Team, to formulate risk, arrange care and support people in crisis. Providing an alternative to assessment in A&E.
- To undertake clinical screening of all referrals coming into the service the other Senior Practitioners in post.
- To participate in setting standards of care in the team and ensure that those experiencing mental health issues are given fair access to treatment and services.
- To ensure a robust training and support programme is in place for both SPA and peer support staff.
- To work in conjunction with the Service manager of SPA to ensure that all aims, goals and targets are met, and clinical quality is maintained.
- To support the Service Manager in regular reviews of the team and performance and adapting practice or the service in collaboration with other key professionals.
- To participate in multi-agency meetings internal and externally to ensure that regular callers and high intensity users of the service have a good quality care plan.
- Support the service manager to ensure that the team is adequately staffed month on month, through use of HealthRoster and Loop.
- To work some night shifts in negotiation with the service manager.
The SPA/OOHCR Senior Practitioner will contribute to the provision of safe and reliable services by:
- Using supervision and clinical audits to ensure that their supervisees are maintaining high quality during calls and assessments.
- Providing expert safeguarding advice to the team and seeking support from trust safeguarding leads in complex cases.
- Undertaking risk formulation with the support of the SPA Consultant Psychiatrists and ensuring that risk concerns are acted on promptly.
- Providing clinical and management supervision to the SPA Practitioners.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
All SPA/OOHCR Practitioners expected to be registered with their respective regulatory body and to adhere to their Regulatory Body’s Code of Conduct.
Person specification
Education and Training
Essential criteria
- RMN or SW or OT equivalent
- Live first level registration
Skills, Knowledge And Abilities
Essential criteria
- Knowledge of recent legislation affecting Crisis Services.
- Ability to demonstrate in-depth knowledge of Crisis interventions.
- Knowledge of the process necessary for effective risk assessment and management.
- Knowledge of the supervision process and effective people management.
Desirable criteria
- An understanding of Clinical Governance.
- Knowledge and use of research methodology.
Previous experience
Essential criteria
- Significant clinical experience in the community and/or hospital based services. Demonstrable experience at Band 6 or equivalent.
- Evidence of ability to effectively manage an acute service or crisis service.
- Experience of delivering training to different disciplines and professions.
- Experience in the management of psychiatric emergencies.
- Experience of the Supervision process and the ability to offer effective supervision to staff at different levels (I).
- Previous experience of working using telephone support.
- Proven skills in conflict management and ability to have difficult conversations.
- Working understanding of trauma informed approach.
Desirable criteria
- Understanding of the principles of financial management.
- Experience of implementing service improvement/development.
Attitudes, Aptitudes & Personal Characteristics
Essential criteria
- Ability to demonstrate a creative and flexible approach to managing a front line team and in delivering a high standard of care.
- Ability to assess, plan, implement and evaluate care plans to meet needs of patients.
- Ability to set, monitor and evaluate standards for quality within the service.
- Knowledge of and ability to work as part of a multi professional team as a lead clinician and role model.
- Ability to work effectively in crisis situations in order to maintain the safety of both staff and patient.
- Ability to provide advice and support to other agencies/professionals.
- Experience of effective communication with other agencies at a variety of levels.
- Ability to manage resources effectively and be creative in developing both staff and services.
- Ability to use IT systems and adapt to IT clinical change.
Desirable criteria
- UK Registered Driving License.
Essential criteria
- The post holder must have the ability to understand the equal opportunities policy at a level appropriate to the job.
- Ability to promote anti-discriminatory practices.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location