NiCE
Senior Cloud Operations Engineer
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About the Role
We are seeking a highly skilled Cloud Operations Engineer to join our team. The ideal candidate will possess deep technical expertise in Linux systems, AWS cloud infrastructure, container orchestration platforms, and database administration.
Responsibilities
In this role, you will be responsible for:
- Designing, implementing, operating, and optimizing complex cloud environments on AWS.
- Managing containerized workloads running on Amazon EKS and ECS.
- Maintaining production-grade Linux systems and databases.
- Contributing to the reliability, scalability, and security of our cloud platforms.
- Designing, implementing, and operating scalable, secure, and highly available AWS cloud infrastructure leveraging services such as EC2, EKS, ECS, RDS, S3, VPC, Lambda, and IAM.
- Driving the reliability and performance of containerized applications by managing Amazon EKS and ECS environments, including cluster operations, networking, scaling, and troubleshooting.
- Ensuring the stability, security, and efficiency of production Linux environments through system administration, performance tuning, storage management, networking, and incident resolution.
- Maintaining and optimizing relational databases (PostgreSQL, MySQL, Aurora) and NoSQL platforms (DynamoDB, Redis), ensuring high availability, performance, and disaster recovery readiness.
- Strengthening the organization's cloud security posture through effective management of IAM, network security controls, secrets management, and compliance best practices.
- Enhancing platform observability and operational excellence by implementing and improving monitoring, logging, alerting, and performance analytics using CloudWatch, Prometheus, and Grafana.
- Taking ownership of production incidents by participating in on-call rotations, leading troubleshooting efforts, performing root cause analysis, and driving continuous improvement initiatives.
- Partnering closely with software engineering, DevOps, and platform teams to improve deployment processes, application reliability, and operational efficiency.
- Identifying and implementing cloud cost optimization opportunities through resource right-sizing, capacity planning, automation, and governance best practices.
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Requirements
- 4–5 years in a cloud operation, infrastructure engineering, or SRE role with a strong hands-on technical focus
- AWS Services
- Deep hands-on experience with core AWS services: EC2, EKS, ECS, RDS/Aurora, S3, VPC, IAM, Lambda, CloudWatch, Route 53, and ALB/NLB
- Proven ability to design and troubleshoot complex AWS networking topologies (VPCs, subnets, transit gateways, security groups)
- Solid understanding of AWS IAM — roles, policies, permission boundaries, and cross-account access
- Container Orchestration
- Hands-on production experience managing workloads on Amazon EKS and ECS — cluster lifecycle, node group management, networking (CNI, service mesh basics), and autoscaling
- Strong Docker fundamentals: image builds, registries (ECR), multi-stage builds, and container security
- Linux
- Strong Linux administration skills: Bash/Python scripting, process and memory management, filesystem and storage operations, kernel parameters, and network diagnostics
- Experience managing and hardening Linux servers in production environments (RHEL, Ubuntu, or Amazon Linux)
- Infrastructure as Code & Configuration Management
- Proficient in Terraform — module design, state management, remote backends, and workspace strategies
- Hands-on experience with Puppet for configuration management, node classification, and enforcing system state at scale
- Databases
- Hands-on experience with relational databases: PostgreSQL, MySQL, or AWS RDS/Aurora — schema management, query optimization, replication, backups, and failover
- Familiarity with NoSQL databases: DynamoDB, Redis, or MongoDB — data modelling, performance tuning, and operational monitoring
- General
- Familiarity with CI/CD pipelines (GitHub Actions, Jenkins, or AWS CodePipeline)
- Experience with observability tooling: CloudWatch, Datadog, Prometheus, or Grafana
- Education Level: Bachelor’s in computer science/IT preferred (or any engineering field considered) or equivalent.
- Certifications: AWS Certified DevOps Engineer, Certified Kubernetes Administrator (CKA), or similar certifications.
- Ability to work effectively with distributed teams.
- Must be detail-oriented, task-driven, and have excellent communication skills. Customer service focus is key.
- Ability to work effectively with staff, peers, and others in and outside the organization to accomplish goals, objectives, and to identify and resolve problems.
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Benefits
- Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
- As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.
- If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
NICE-FLEX
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Req ID: 11293
Reporting to: Director, Cloud Operations CXone, EMEA
Role type: Individual contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud, and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.
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