Requirements

• Typically 5+ years’ experience in enterprise IT operations, managed services, consultancy or complex in-house environments, with substantial responsibility for production public cloud and hybrid cloud services.
• Relevant professional certifications across major public cloud platforms, such as Microsoft Azure, Amazon Web Services or Google Cloud, at administrator, engineer, security, networking or architect level.
• ITIL Foundation or an equivalent service-management qualification, supported by practical experience of incident, problem, change, service request and knowledge management.
• Strong technical knowledge of public cloud, private cloud and hybrid cloud architectures, including compute, storage, networking, virtualisation, identity, security, backup, recovery and platform services.
• Demonstrable experience supporting hybrid environments that connect public cloud platforms with on-premises datacentres, private cloud platforms, edge locations, enterprise networks and legacy workloads.
• Strong understanding of cloud governance, including policy enforcement, access control, privileged access, configuration standards, tagging, compliance, cost management and operational guardrails.
• Proven ability to diagnose complex service issues across cloud platforms, operating systems, networks, identity services, security controls, databases, applications and third-party integrations.
• Experience using observability platforms, cloud-native telemetry and service data to assess health, improve alert quality, reduce operational noise and identify emerging risks.
• Practical experience of automation, scripting and infrastructure-as-code using technologies such as PowerShell, Bash, Python, Terraform or provider-native deployment frameworks.
• Strong managed service capability, including technical escalation, root-cause analysis, controlled change, operational readiness, documentation, customer communication, supplier coordination and mentoring less-experienced engineers.

Benefits

At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success.

We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package:

• Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
• Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can.
• A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more….

Diversity and Inclusion

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.