Sainsbury's
Senior Colleague Voice & Insights Manager
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Hybrid – London Store Support Centre and Home
About the team
You’ll join Sainsbury’s Corporate Affairs function, a team focused on building trust, driving colleague engagement and strengthening our corporate reputation.
At Sainsbury’s, colleagues are at the heart of everything we do. The Colleague Engagement team plays a critical role in how we listen to colleagues, turn insight into action and create meaningful experiences that help colleagues feel heard, valued and connected.
Working at the heart of the organisation, the Colleague Engagement team partner closely with teams across the business to ensure engagement activity is joined up, purposeful and focused on what makes the biggest difference for colleagues and leaders.
More about the role
We’re looking for a Senior Colleague Voice and Insights Manager to lead how we listen to colleagues and turn what they tell us into meaningful action.
You’ll own our colleague listening strategy and key programmes, bringing together insight from surveys, listening groups and colleague voice channels.
You’ll make complex information clear and useful, helping leaders understand what matters to colleagues and where action will make the biggest difference.
This is a visible and influential role. You’ll work with senior leaders and teams across the business, champion the colleague voice and continually improve how we gather, share and act on insight. Day to day, you’ll bring together quantitative and qualitative insight from surveys, listening groups, colleague involvement groups, Viva Engage and other voice channels.
You’ll turn complex information into clear narratives and practical recommendations, support leaders to create effective action plans and report progress to senior forums. The role offers significant autonomy and visibility, including direct work with senior leaders and opportunities to design leadership listening sessions, visit stores and improve how we reach colleagues who do not routinely use email.
More about you
You’ll bring a blend of colleague listening, engagement and data expertise, with the ability to move confidently between survey operations, insight generation and turning feedback into meaningful action.
You’ll be comfortable working with large quantitative and qualitative data sets, using a high level of attention to detail to identify trends, develop clear narratives and provide practical recommendations for leaders. You’ll understand the challenges of listening to a diverse workforce and be able to translate colleague feedback into actions that improve engagement and experience.
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As a highly visible role, you’ll build trusted relationships across the organisation, work effectively with senior stakeholders and manage multiple priorities with autonomy. Experience of leadership listening programmes, employee engagement surveys, data analytics or the Glint platform would be beneficial, but is not essential.
Essential criteria
- Demonstrable experience of survey design setting up and running employee or colleague surveys, covering survey set-up, deployment, data management, analysis and reporting.
- Proven ability to manage large quantitative and qualitative data sets, including checking, integrating or restructuring data, and translating findings into clear narratives and recommendations.
- Evidence of using colleague feedback or organisational insight to develop practical engagement actions, action plans or measurable improvements.
- Demonstrable experience of influencing senior stakeholders and producing clear briefings, presentations or listening activities for leadership audiences.
- Proven ability to manage multiple workstreams with a high level of accuracy and autonomy, while adapting delivery to changing priorities and stakeholder needs.
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RESPONSIBILITIES
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Here, you’ll enjoy a broad range of projects, no matter your level, because our Corporate Affairs team is non-hierarchical and truly connected to the rest of the business.
Whether it’s internal, external or government relations, you’ll collaborate with teams across everything from food waste to health, and from clothing to Nectar, supporting campaigns that really make a difference. You’ll help build trust in Sainsbury’s with customers, senior stakeholders and the media. And if non-linear progression is what you’re looking for, you’ll find opportunities everywhere.
QUALIFICATIONS
We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working.
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When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:
Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform.
Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private healthcare. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme.
Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.
Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
Sainsbury’s company vision
Our vision is to be the most trusted retailer, where people love to work and shop. That means harnessing the talent, creativity and diversity of our colleagues to ensure that customers receive great service every time they shop with us.
If you would like to hear more about our vision and values, be sure to visit our corporate page.
We invest in training, development and multiple initiatives to ensure our teams feel enabled to offer the best shopping experience to our customers and that Sainsbury’s is truly a ‘Great Place to Work’.
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