Loom Talent
Senior Commercial Account Representative
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Job Title: Senior Commercial Account Representative
Location: Coventry Hybrid (3 in the office, 2 days WFH)
Salary: Up to £35k Base + Benefits
We're exclusively partnering with a market-leading provider of sustainable, data-driven supply chain solutions to find their next Senior Commercial Account Representative.
This is a senior, high-visibility role supporting the Commercial Manager and acting as the escalation point for a team servicing major B2B accounts, while also owning your own portfolio of customer relationships.
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What you'll be doing:
- Managing a dedicated portfolio of B2B customer accounts, acting as trusted point of contact
- Acting as senior escalation point for complex queries, ensuring SLA compliance
- Overseeing credit requests, debt resolution, and invoicing accuracy
- Supporting day-to-day team coordination, workload allocation, and quality audits
What we're looking for:
- Proven customer service / account management background (B2B ideal)
- Strong data analysis and commercial awareness
- Excellent communication, organization, and time management skills
- Confident, proactive, comfortable owning escalations
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An exciting time to join a progressive business with growth plans throughout Europe.
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