NTT DATA Business Solutions
Senior Commercial Contracts Manager
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About NTT DATA Business Solutions:
NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group, a top 10 global IT services provider headquartered in Tokyo, operating in more than 50 countries. We combine global reach with local intimacy to provide premier professional ServiceNow and SAP services, from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing.
As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations.
As Global Elite Partner for ServiceNow, we bring an added dimension of expertise and excellence to our suite of services, ensuring comprehensive solutions for our clients' diverse needs.
Our global award-winning SAP practice, differentiated by innovation, is the undisputed leader in SAP S/4HANA, with about 500 SAP HANA clients and more than 300 SAP S/4HANA clients.
Our clients trust our deep experience and proven approaches - all around the world.
Job Summary:
The Senior Commercial Contracts Manager will lead the review, drafting, negotiation and management of complex commercial agreements across NTT DATA Business Solutions’ consulting, cloud services, software, support and managed services portfolio, both sell-side and buy-side.
Acting as a senior commercial adviser and principal contract negotiator, the role will support profitable and sustainable business while ensuring contractual commitments are clearly understood, deliverable, appropriately approved and aligned with commercial objectives, risk appetite and governance requirements.
The role will lead and manage the local Commercial team, comprising a Paralegal and Commercial Assistant, while personally handling significant and higher-risk contractual matters. The postholder will work closely with Sales, Bid Management, Delivery, Finance, Procurement, Information Security, Data Protection, senior management, Group Legal and external advisers as appropriate.
Duties/Responsibilities:
- This is a hands-on commercial contracting and negotiation role. The postholder will personally lead complex, high-value and higher-risk negotiations from initial review through to agreed terms and signature.
- Lead negotiations for complex customer, supplier, subcontractor and partner agreements covering consulting, professional services, cloud, software, support, maintenance, hosting and managed services.
- Maintain a substantial personal caseload of complex, material and strategically important contractual matters alongside team leadership responsibilities.
- Participate directly in negotiation meetings, calls and workshops; prepare mark-ups and counterproposals, resolve disputed provisions and drive negotiations to signature.
- Draft, review, amend and redline master services and framework agreements, statements of work, order forms, change requests, software licence and subscription agreements, cloud service agreements, support and maintenance agreements, SLAs, DPAs, information security schedules, NDAs and related documents.
- Develop negotiation strategies covering preferred and minimum acceptable positions, concessions, alternative drafting and matters requiring approval or escalation.
- Work with Sales, Bid Management, Delivery, Finance, Procurement, Information Security and Data Protection to understand requirements, ensure commitments are deliverable and identify contractual, financial, legal and operational risks.
- Lead, manage and develop the local Commercial team, allocating routine and lower-risk matters appropriately while retaining ownership of complex negotiations and providing coaching, guidance and support.
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Required Skills / Attributes:
- Minimum five years’ relevant experience in commercial contracts, contract management, commercial management or technology contracting.
- Demonstrable experience independently leading complex B2B contract negotiations within consulting, professional services, cloud services or software.
- Experience negotiating software licensing/subscriptions, SaaS/cloud, implementation and consulting, support/maintenance, hosting, managed services and/or technology supplier or partner agreements.
- Strong understanding of commercial and contractual issues associated with technology and professional services transactions.
- Excellent contract drafting, reviewing and redlining skills, with strong awareness of legal, commercial, financial and operational risk.
- Strong negotiation track record, including developing strategies, defending contractual positions and finding pragmatic alternatives.
- Sound knowledge of liability, indemnities, intellectual property, licensing, warranties, service levels, acceptance, termination, data protection and information security.
- Strong commercial judgement and ability to translate complex contractual issues into clear, commercially relevant advice for non-legal stakeholders.
- Strong communication and influencing skills, with credibility when engaging customers, suppliers, partners, senior management and experienced negotiators.
- Ability to work autonomously, manage competing priorities, maintain accuracy and own negotiations through to signature.
- Strong attention to detail, organisation, professionalism, discretion and commercial confidentiality.
The following attributes are desirable, but not essential:
- Experience negotiating agreements relating to SAP or ServiceNow products, services, implementations, support or partner relationships.
- Legal qualification, law degree or equivalent professional qualification in law, commercial management or contract management.
- Experience within an IT services provider, software company, systems integrator, cloud provider, consultancy or managed services business.
- International or cross-border contracting experience, including working with group companies or stakeholders across jurisdictions.
- Familiarity with public-sector procurement, framework agreements, regulated environments, contractual disputes, claims, terminations, settlements or contract-governance processes.
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Benefits:
Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2024 SAP® Pinnacle Awards and the Top Employer Award 2024, we offer you the chance to make a significant impact while growing your career. Here, you’ll work alongside industry experts on cutting-edge projects, contributing to transformative solutions for our clients. Interested in shaping the future with us? We’d love to hear from you.
We offer a range of benefits designed to support your well-being, career growth, and work-life balance:
- Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively.
- Generous Holiday Allowance: Benefit from 28 days of paid holiday annually (pro-rated for part time employees), providing ample time for relaxation and rejuvenation.
- "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you'll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro-rated for part time employees)
- Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones.
- Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits.
- Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances.
- Health and Well-being: Prioritise your health with our comprehensive Private group fund provided by WPA. Additional benefits provided include: 24/7 helpline, 1-2-1 Lifestyle coaching, financial and legal support etc.
- Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity.
- Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well-being with sustainable transportation options.
- Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco-friendly transportation.
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