ISS Facility Services UK
Senior Commercial Manager
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SENIOR COMMERCIAL MANAGER
Contract: Government, Healthcare & Education (Finance)
Location: Birmingham (B37 7YN)
Hours of work: 40 hours per week
Contract Type: Permanent
We are seeking a Senior Commercial Manager to lead the commercial management and administration of a major Government contract, with a focus on NEC4 and CCS frameworks. This role will play a key part in the commercial stewardship of Government accounts, ensuring robust commercial processes, compliance, and contract performance.
Job Description
We are looking for a commercially focused professional with experience in facilities management contract environments who can manage contractual, financial, and stakeholder responsibilities while driving commercial value and mitigating risk across the account.
Key Responsibilities
- Manage the commercial administration and performance of Government contracts.
- Review contract terms and conditions, ensuring compliance and resolving contractual issues.
- Prepare and submit contractual notices, change requests, quotations, variations, and claims.
- Monitor contract performance against key milestones, deliverables, and performance indicators.
- Support financial management activities including budgets, forecasts, contract variations, and commercial reporting.
- Utilise contract management systems to maintain documentation, analyse data, and produce reports.
- Build effective relationships with clients, subcontractors, procurement teams, and internal stakeholders.
- Identify contractual and commercial risks, recommending and implementing mitigation strategies.
- Infrequent travel to SQB, Westminster, and Leeds, as required.
- Management responsibility for a team of approximately 40 colleagues, including 5 direct reports.
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About You
- Proven experience in commercial contract management - ideally within the Facilities Management sector.
- QS Degree or equivalent (desirable).
- Familiarity with NEC contracts or equivalent frameworks.
- Strong commercial, analytical, and data interpretation skills.
- Experience engaging with senior internal and external stakeholders.
- Team management experience.
- Excellent communication, organisational, and problem-solving skills.
- Competent user of Microsoft Office.
- Experience with CCS contract frameworks (desirable).
- Experience with National Schedule of Rates (NSR) - preferred.
- Experience with Maximo or Tririga CAFM systems (desirable).
- Full clean driving licence.
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The Company
ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences.
We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.
As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you.
Join ISS and be part of something bigger.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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