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Senior Communications Officer
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Welwyn Hatfield Borough Council – Senior Communications Officer
Welwyn Hatfield Borough Council – a forward-thinking authority with community at its heart – has an exciting opportunity for a Senior Communications Officer to lead a dedicated team managing the council’s day-to-day communications and marketing services.
Key Responsibilities
- Ensuring the council’s relationship with local, national and trade media is managed in line with agreed protocols.
- Coordinating media relations activity, maximising the impact of positive stories and minimising reputational damage.
- Ensuring members and senior officers are advised, fully briefed and prepared to deal with communications matters through effective training and guidance.
- Developing communications and marketing plans for new projects, changes in council services, and events.
- Managing the council’s PR-forward calendar and maximising opportunities that arise to improve the council's profile and reputation.
- Supporting the production of the council's corporate literature, such as the borough magazine and newsletters.
- Overseeing the preparation and production of internal communications materials, including the weekly staff e-newsletter and other promotional materials.
- Ensuring the council’s social media accounts are reviewed daily, customer enquiries and comments are responded to appropriately, and relevant messages are sent out in a timely manner.
- Managing, motivating, recruiting and developing the Communications and Marketing team, ensuring associated targets are achieved.
- Playing an active role representing the council at county and regional communications groups and attending national conferences and related events.
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Skills and Experience
- Educated to A-level or equivalent professional/vocational qualification in a relevant subject (e.g., Communications, Journalism, Marketing or PR).
- Extensive working knowledge of a communications (PR/marketing/digital) service and experience liaising with local, regional and national media.
- An eye for detail, excellent proofreading skills, and highly developed communication skills (written, verbal and visual).
- Knowledge of online and social media channels in the public sector.
- Good project management skills and the ability to develop and deliver communications and marketing plans.
- Ability to think creatively and bring a fresh approach to sometimes complex communications issues.
- Collaborative skills, with the ability to establish positive and effective internal and external relationships with key individuals and stakeholders.
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Benefits
- Local Government Pension Scheme with an employer contribution of 19.5%.
- Salary sacrifice schemes.
- Free town-centre car parking during working hours.
- Discounts on council-owned leisure facilities.
- Generous annual leave allowance (starting at 25 days plus Bank Holidays).
- Flexible and hybrid working arrangements.
- Family-friendly policies, including time off for special circumstances, enhanced maternity pay and paternal, shared parental and adoption leave.
- Access to 24/7 staff counselling, information and advice services and a range of wellbeing events.
- Long service and employee recognition awards.
Salary
Starting at £41,992 per annum with progression to £45,089 per annum through annual increments, subject to satisfactory service (inclusive of outer fringe allowance).
Location
Welwyn Garden City, Hertfordshire, and hybrid, with the expectation that you will attend the office three days a week.
Closing date
13 September 2026.
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