Senior Compliance Manager

£Salary dependent on experience

UK Remote | Permanent | Full-Time

Cameron Kennedy is working on a confidential appointment for an experienced Senior Compliance Manager to join a fast-growing, specialist business operating at the intersection of regulated claims management, customer acquisition, and legal services. Reporting to the Compliance Director, this is a senior, hands-on leadership opportunity for a compliance professional who can provide credible independent challenge while working constructively with commercial, marketing, operational, and technology teams. The role can be based remotely anywhere in the UK, with occasional travel as required.

The Role

You will lead the day-to-day compliance function, supporting the continued development of the regulatory framework and ensuring high standards of customer outcomes, governance, and control. Key areas will include:

• Regulatory Compliance and Governance: Oversight of FCA-regulated claims-management activity and the wider regulatory perimeter.
• Advertising and Customer Acquisition: Owning and operating the compliance approval framework and approval and monitoring of advertising, financial promotions, lead-generation activity, and customer journeys.
• Compliance Monitoring and Quality Assurance: Compliance monitoring, risk assessments, policies, regulatory change, and management information.
• Consumer Duty and Customer Outcomes: Consumer Duty, complaints, incidents, remediation, and root-cause analysis.
• Advisory, Risk, and Escalation: Providing clear, commercially grounded advice and escalating material regulatory or customer-outcome risks appropriately.
• Leadership and Stakeholder Management: Managing a small team and stakeholders
• Leading and developing compliance monitoring and quality-assurance capability: Including maintaining a risk-based compliance monitoring programme addressing the company’s principal regulatory and customer-outcome risks.
• Complaints, Incidents, and Remediation: Conducting complaints handling and ensuring compliance with DISP, applicable Financial Ombudsman Service requirements, and internal service standards.
• Regulatory Change, Policies, and Training: Including conducting horizon scanning across FCA, ASA, government, and relevant industry developments and assessing the operational and commercial effect of regulatory change and maintaining an effective regulatory change programme.