Role Details

Job Title: Senior Conductor
Department: Operations
Location: Bradford
Reporting Line: Operations Delivery Manager
Safety Critical Post: Yes
On Call Required: No

Purpose of the Role

Undertake Train Guard responsibilities in line with industry and company standards, rules and policies in a safe, punctual and economical manner.

• Lead the on-train team and manage on-train customer service delivery and revenue duties.
• Promote the Grand Central Railway image of customer service at all times whilst on stations, on trains, or at any other time when your duties are customer facing.

To make operational and customer service decisions in line with industry and company standards, rules and policies, in a safe, punctual and economical manner.

Principal Accountabilities

• Ensure your personal safety and that of others at all times. Maintain a safe and tidy working environment.
• Comply with all relevant rules, procedures and policies.
• Undergo competence/proficiency assessments as required by company procedures and the Safety Management System (SMS).
• Maintain currency of route or train knowledge and notify line manager immediately of any route or train knowledge shortfalls.
• Identify, locate and where necessary rectify or suitably tend to on-train faults. Follow the correct fault reporting procedures.
• Manage on-train requirements such as seat reservations, ensuring appropriate train presentation, timely and appropriate on-train customer announcements.
• Ensure having received and understood any notices, bulletins or other information relating to job and where required confirm receipt these in the prescribed manner.
• Maintain currency of all personal publications and equipment.
• Communicate effectively with and assist staff and customers in the interests of safety and customer service.
• Wear uniform and safety clothing provided.