American Express Global Business Travel
Senior Congress Meeting Planner
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About Us
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Role Overview
The Pharmaceutical Congress Meeting Planner will function as the primary client liaison and lead for assigned pharmaceutical congresses for global clients. The ideal candidate will work closely with client contacts to understand and meet program objectives/outcomes. Must also be able to travel up to 25%.
Key Responsibilities
- Establish comprehensive project timelines and workflow schedules with clients and suppliers; utilize business program management system from contract turnover through final bill completion to ensure timely and accurate handling of all program details
- Handle and negotiate hotel, Congress, destination management company (DMC), air, and third-party contracts; monitor attrition dates and cancellation policies to ensure contracted services are performed
- Coordinate all program details including site inspections, program itineraries, and working agendas; manage VIP special projects and oversee VIP logistics as requested
- Conduct regularly scheduled status meetings with clients and stakeholders from pre-launch through program operation; communicate program requirements to internal teams and ensure alignment with client objectives
- Work with creative team to produce program materials; communicate with IT support and clients regarding web requirements and registration needs
- Partner with designated third-party suppliers to arrange services; develop strong relationships with multiple contacts within client and supplier organizations
- Act as lead to coordinate program operations; work closely with support departments to exceed client requirements; assist with sophisticated, large-volume, international, and confidential programs including HCP-attended events
- Work with accounting to complete final bills; review final billing prior to invoicing; maintain accurate records and system input per Amex GBT M&E and client policies for ToV reporting
- Conduct program debriefs with clients; evaluate program impact and reassess objectives and outcomes; review processes and offer solutions for continuous improvement
- Develop strong client relationships; participate in client presentations as requested; serve as trusted advisor throughout program lifecycle
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Qualifications
- Experience: 3-5 years of pharma congress planning experience
- Education: 4-year degree and CMP designation preferred
- Skills:
- Ability to communicate effectively and professionally with all levels of management and clients; advanced oral and written presentation skills required
- Ability to work accurately and timely to meet deadlines
- Ability to be flexible and handle change well
- Shown skills for technology and/or software solutions and analytical skills required
- Microsoft Word and Excel experience with Advanced level
- Experience with meeting industry technology preferred (CVENT)
- Travel: Ability to travel globally up to 25%
Location
United Kingdom
The #TeamGBT Experience
Work and Life
- Find your happy medium at Amex GBT.
- Flexible benefits tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
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Inclusion
- We strive to champion Inclusion in every aspect of our business at Amex GBT.
- You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Equal Opportunity
- All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
- Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
- We are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.
Privacy
- For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
Application
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