Bodhi
Senior Consultant – Customer Lifecycle & Growth
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Senior Consultant – Lifecycle & Customer Growth
Location: London – Hybrid
Type: Permanent
The Opportunity
We’re working with a fast-growing independent digital consultancy that helps major brands unlock growth through better customer marketing, data, and technology.
They are looking for a Senior Consultant – Customer Lifecycle & Growth to work with a portfolio of well-known clients, helping them improve customer acquisition, engagement, retention, and lifetime value.
This isn't a BAU campaign management role. You'll act as both a strategic advisor and delivery lead, helping clients solve complex customer marketing challenges and then delivering the projects that bring those strategies to life.
You'll need to be equally comfortable discussing customer strategy with senior marketing stakeholders, designing customer journeys, reviewing MarTech, or helping clients understand how their customer data should be structured and activated.
What You'll Be Doing
- Work across a portfolio of clients on projects including:
- Developing CRM and customer contact strategies to improve engagement, retention, and commercial performance
- Designing end-to-end lifecycle journeys across email, SMS, push, in-app, and onsite channels
- Developing retention, engagement, and lifecycle roadmaps
- Identifying opportunities to improve customer experience, personalization, automation, and operational efficiency
- Advising clients on CRM and marketing technology, including ESPs, CDPs, CRO, and personalization platforms
- Helping clients understand what customer data they need, where it should sit, and how it should be activated
- Supporting CRM/MarTech platform selection, migration, and implementation projects
- Developing customer segmentation and personalization strategies
- Analyzing customer behavior, campaign performance, and lifecycle metrics to identify growth opportunities
- Leading discovery and strategy workshops with senior client stakeholders
- Managing projects from initial discovery through to delivery
- Supporting and mentoring junior consultants
- Helping shape and grow the consultancy's CRM and customer lifecycle capability
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What We're Looking For
- You'll probably have around 5–10 years' experience within CRM, lifecycle marketing, customer strategy, MarTech, or digital consulting.
- You may currently work within:
- Digital or CRM consultancy
- Customer strategy consultancy
- MarTech consultancy
- Digital transformation
- CRM/customer experience agency
- An in-house CRM or lifecycle function with significant strategic responsibility
You don't need to tick every box, but experience across several of the following would be particularly relevant:
- CRM and customer lifecycle strategy
- Customer journey design and optimization
- Retention, engagement, and customer lifetime value
- Customer segmentation and personalization
- Marketing automation and MarTech
- Customer Data Platforms and data activation
- CRM/MarTech migrations and implementations
- Marketing analytics and performance measurement
- Client consulting and senior stakeholder management
- Workshop facilitation
- Managing multiple client projects/workstreams
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Experience with platforms such as Braze, Salesforce Marketing Cloud, Adobe Campaign, Bloomreach, HubSpot, Klaviyo, or similar would be advantageous.
The Person
- You'll enjoy solving complex customer and commercial problems rather than simply managing BAU campaigns.
- You'll be able to combine strategic thinking with practical delivery, communicate confidently with senior stakeholders, and translate customer, data, and technology challenges into clear recommendations.
This is an excellent opportunity for someone who wants to work across CRM, lifecycle, customer strategy, data, and MarTech, while helping shape a growing consulting capability.
What's on Offer
- Permanent opportunity with a fast-growing independent consultancy
- Central London office with flexible hybrid working
- Work-from-abroad policy
- Performance-related bonus
- Subsidised gym membership
- Regular team events
- Strong progression opportunities
- Opportunity to work with major UK and international brands
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