Synpulse
Senior Consultant – Insurance Transformation (Delegated Authority)
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At Synpulse, we don’t just consult – we transform. As a leading global management and technology consultancy with Swiss roots, we empower financial institutions to navigate change and seize new opportunities. Since 1996, we've been shaping the future of financial services by delivering cutting-edge expertise in strategy, operations, and technology to banks and insurers worldwide.
What sets us apart is our people. At Synpulse, we cultivate a collaborative, high-impact culture where initiative and creativity are valued. With 21 offices across Europe, the Americas, and Asia-Pacific, we bring together diverse perspectives and talents. We believe innovation thrives where everyone feels they belong and can contribute.
Our core values – Embrace, Drive, Achieve – shape how we work and evolve. We don’t just offer jobs – we offer the chance to develop, make an impact, and be part of a team that’s redefining the future of financial services.
Overview We are seeking a candidate to support the delivery of complex business and technology transformation programmes across the London Market and wider insurance sector. In this role, you will help clients address strategic, operational, and technology-driven challenges while working collaboratively with stakeholders and project teams. You will analyse current-state operating models, processes, and technology landscapes, identifying opportunities to enhance efficiency, strengthen controls, improve customer outcomes, and drive overall business performance.
Key Responsibilities
- Lead the analysis activities across transformation initiatives covering areas such as coverholder onboarding and renewals, Delegated Authority governance, binder lifecycle management, bordereaux oversight, underwriting operations and operational excellence.
- Facilitate workshops, gather requirements and translate business needs into practical and actionable solutions that support client objectives and strategic priorities.
- Contribute to proposition development, thought leadership and market research activities, helping to identify emerging trends, industry challenges and opportunities for innovation within the insurance market.
- Support technology-enabled transformation initiatives, including workflow optimisation, data transformation, automation and emerging AI-driven solutions, working closely with business and technology stakeholders.
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Requirements
- Proven work experience within a London Market insurer, Lloyd’s syndicate, MGA, broker, Insurtech or consultancy firm supporting insurance clients. While there is no fixed minimum threshold of experience required working in these sectors, candidates for these roles would typically have had exposure to these sectors (or equivalent relevant experience) for at least three years.
- Demonstrable experience supporting business transformation, process optimization, operating model design or technology change initiatives within the insurance sector.
- Confident operating across both business and technology discussions with the ability to bridge the gap between operational stakeholders and delivery teams.
- Exceptional analytical and problem-solving skills to structure complex challenges, identify root causes and develop practical recommendations.
- Highly developed communication, presentation and facilitation skills to enable you to engage effectively with stakeholders across underwriting, operations, compliance, technology and executive teams.
- Curious mindset about how technology, data, automation and AI can improve insurance operations and client outcomes.
- Experience working with leading Delegated Authority and London Market technology platforms such as VIPR, Watertrace, DCOM, Velonetic, Distribind, AdvantageGo or similar solutions would be advantageous.
- Bachelor’s degree or equivalent experience. An advanced degree (MBA, MSc, MA) and/or additional professional qualifications are advantageous but not mandatory.
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Why Us:
- A unique opportunity to shape the UK office through participating in internal initiatives (CSR, DE&I, recruitment, marketing).
- As part of our onboarding, take part in our two-week New Employee Training (NET), an engaging programme with interactive, level-specific modules on Synpulse, processes, tools, communication, and role-specific skills, designed to integrate you into the team and set you up for success.
- Continual and comprehensive learning and development through our Academy Program.
- Innovative team bonus scheme following our "One Spirit" approach.
- Hybrid working environment
Alongside a competitive salary, you'll get lots of other great benefits too:
- 25 days annual leave plus bank holidays in England
- Pension: 6% employer contribution and 3% employee contribution
- Paid time off for volunteering (2 days per year)
- Private medical insurance with dental care through Vitality
- Life insurance
- Enhanced family friendly policies
- Employee Assistance Programme with 24/7 mental health support
- Interest free season ticket loan
- Access to the Cycle scheme and Tech scheme
Ready to go further? Let’s unleash your growth — together
For more information, please visit us at www.synpulse.com
At Synpulse, we are committed to fostering an inclusive and supportive environment for all candidates. Throughout the interview process, we strive to accommodate diverse needs and preferences to ensure that every candidate can fully showcase their abilities. If you require any accommodations or adjustments to the interview process to support your participation, please don't hesitate to let us know. We are here to make the interview experience as comfortable and accessible as possible for you.
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