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Role Purpose
The purpose of this role is to lead the service delivery of major client accounts across the People Solutions practice. As a Senior Consultant you will be primarily responsible for the retention and development of a portfolio of clients and providing expert consulting advice to ensure service meets clients’ needs. This will include being accountable for both growing renewal income and supporting new business targets.
In addition, there is a strong expectation to mentor and coach junior team members, supporting their professional development, building capability within the team, and fostering a high-performance, collaborative culture.
Key Tasks & Duties
- Leading major multiline clients as a technical and trusted advisor, ensuring client retention
- Develop & implement strategies to deal with difficult client situations and communicate difficult messages when necessary
- Lead client delivery teams, providing guidance and training to junior team members as needed, and take responsibility for client deliverables
- Retaining and developing long term revenue growth
- Building sustainable and cross selling channels directly and/or via colleagues
- Representing Lockton to major carriers & fostering strong relationships with all providers in order to support both internal & external stakeholders
- Support the Senior Leadership team and development of proposition
- Maintain knowledge of current trends & market developments in the industry
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Skills & Knowledge
- CII Qualifications GR1 & IF7 required, Cert preferable
- Deep working knowledge of risk & healthcare markets
- Excellent Microsoft Office skills, particularly in Word, PowerPoint and Excel
- Strong written and verbal communication skills
- Presentation skills
- Ability to diagnose and resolve issues
- Proven track record of effective stakeholder management
- Strong interpersonal skills
- Ability to develop others’ careers by mentoring & coaching
- Positive leadership behaviours and ability to work collaboratively
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Why Lockton?
At Lockton, you'll be part of a people-first, entrepreneurial business where your ideas, development and success matter. As the world's largest privately owned insurance brokerage, we combine global opportunities with a culture built on collaboration, trust and long-term relationships.
Alongside a competitive salary and benefits package, you'll have the opportunity to grow your career, make an impact and help shape the future of our business.
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