Senior Content Designer

About Us:

Moniepoint Group is a financial technology company digitizing Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed. At Moniepoint, we are a customer-focused community, dedicated to crafting solutions that redefine our industry. We have several products that provide essential services for businesses such as credit, overdrafts, bank integration, payment gateway, etc. We leverage artificial intelligence and data to make our decisions, but also have the technology and data-driven best practices used to support our businesses.

About this role:

As a Senior Content Designer, you take ownership of the quality and strategic direction of content across your squad or product area. You bring expert content design judgment, deep user insight, and a collaborative mindset to shape product experiences that are clear, inclusive, and emotionally engaging. You support junior content designers, influence cross-team content strategy, and play a vital role in driving alignment across product, design, and engineering. You display an exceptional grasp of design thinking and content design expertise and are comfortable delivering well-thought-out ideas to senior stakeholders and driving content design strategy each day.

What you’ll do

• You are responsible for end-to-end content design strategy and execution on a project, from discovery through delivery, launch, and ongoing iteration.
• Partnering closely with product managers, product designers, and engineers to embed content strategy in product discovery and delivery, shaping scope, trade-offs, and sequencing.
• Define for exceptional, accessible, and inclusive content that builds trust, clarity, and meaningful user engagement.
• Comfortable wireframing and prototyping and delivering your work in Figma, with clear rationale, adhering to a design system and content design principles.
• Define content design strategy that aligns with business objectives and technical feasibility, ensuring content is not just clear but emotionally intelligent and on brand.
• Craft high-quality content for complex product flows, interface text, microcopy, error messaging, help content, and documentation, setting the bar for tone, clarity, and consistency.
• Take a strong role in qualitative and quantitative research methods (user interviews, usability tests, A/B experiments, content audits, analytics) using insight as a core design input.
• Collaborate deeply, proactively shaping product direction, surfacing trade-offs, and influencing delivery approaches.
• Drive the evolution of content design style guides, working closely with brand, marketing, and communications teams.
• Design thoughtful content that enhances usability, emotional impact, and user satisfaction.
• Balance speed and rigour with strong judgment on when to ship versus polish, especially in complex or fast-moving environments.
• Support junior content designers on the team and assist in terms of stakeholder management.
• Lead alignment and collaboration across teams and stakeholders, clearly communicating content design rationale and facilitating strategic working sessions.
• Set a high standard for product teams, fostering a culture of sound content design practices, constructive feedback, and shared accountability.
• You are able to justify content design decisions to senior stakeholders with clear rationale and deliver work in a standardized format that you help to evolve. You are able to deliver multiple variations, informed by insights, and can confidently explain the pros and cons of particular solutions.