IPRS Health
Senior Counsellor
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About Us
IPRS Health are an award-winning, APPTS accredited provider of Mental Health Services, putting patients at the heart of everything we do, ensuring a smooth and successful journey to recovery. We work for a diverse range of clients, including the NHS with our services having a huge impact into improving the lives of thousands of people every year.
Originally solely a provider for just physiotherapy, today IPRS Health is regarded as one of the UK's leading providers of quality corporate absence management services.
We take pride in our innovative approach, combining traditional treatments with new innovative methods to improve our patient's experience and results, whilst helping keep costs down for our clients. IPRS Health has an extensive in-house team of multidisciplinary clinicians which, coupled with our carefully selected and managed national clinical network, can provide a first-class service, throughout the UK.
Role Overview
We are seeking an experienced Senior Counsellor to join our team (REMOTE). The successful applicant will be based in the UK and working fully remotely.
Please ensure the Essential (E) criteria is clearly detailed on your CV to avoid rejection.
IMPORTANT: To be considered for this role, you must be Accredited with BACP or NCPS. Hold Counselling Diploma Level 4 or above with a minimum of 3 years experience.
Key Responsibilities
The successful candidate will provide counselling virtually either by telephone or video platform to clients and manage caseload of clients.
You will manage one or more of the following areas: Supervision, Audit and Quality Improvement. To provide duty cover for the Mental Health Service.
Responsibilities including:
- Adhere to the service referral protocols. Under supervision signpost unsuitable referrals to the relevant service as necessary.
- Carry out case management supervision supporting clinicians to deliver treatment in line with KPI's including session numbers and manage staff utilisation
- Carry out mental health duty cover supporting with general queries, clinical report checks and risk escalation
- Take part in clinical audits for the team and feed back into case management
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Person Specification
Essential (E)
Education and Qualifications:
- Suitable qualified counsellor Diploma level four or above (E)
- Accredited with BACP or NCS (E)
- Minimum of three years experience of telephone counselling (E)
- Evidence of continues professional development (E)
Experience & Knowledge:
- Previous experience working in public and private healthcare (E)
- Computer literate with good Excel, Word and PowerPoint skills (E)
Skills & Abilities:
- Ability to work within a team to achieve the best outcomes for your patients.
- Ability to work under supervision.
- Ability to communicate effectively with internal and external customers verbally and in writing.
- Ability to time manage to meet agreed deadlines in a demanding environment.
- Ability to provide detailed reporting to the client on patient progress using standardised report templates and the company database.
- Ability to demonstrate an understanding of the client and their needs.
- A good level of understanding of clinical governance.
Desirable (D)
Experience & Knowledge:
- Experience in the Corporate Market (D)
- Experience of the Occupational Health and Healthcare Insurance Markets (D)
- Experience of working remotely (D)
- Previous experience of managing a team (D)
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Job Details
- Salary: £34,000 - £39,000 per annum
- Location: Remote working based within the UK
- Job Type: Permanent Full Time
- Hours: 40 hours per week - Monday to Friday
Benefits
Colleagues are essential to IPRS Health, which is why we give so much in return for their hard work. In addition to a competitive salary, we offer a range of benefits, including:
- Fully REMOTE working within the UK
- 33 days Annual Leave inclusive of 8 days bank holiday. Increasing with completed years' service.
- Holiday Buy-Back and Sell-Back Scheme
- Moving Day leave
- Membership of the Company pension scheme
- Remote & Flexible working
- IPRS Health Clinical Development Training Programme
- CPD funding for external courses
- Professional Development Opportunities
- Employee Assistance Programme providing confidential counselling
- Westfield Health Cash Plan, Dental, Optical & much more
- Free annual winter Flu Vaccinations
- Free eye test every 2 years
- Recruit a Friend scheme worth up to £1500
- Environment Initiatives
- High-street discounts
Diversity and Inclusion
As a Disability Confident Committed employer, at IPRS HEALTH, we ensure our recruitment process is inclusive and accessible. We value and promote diversity and are committed to equality of opportunity for all. We are proudly Disability Confident employers and as such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact recruitment-hr@iprsgroup.com.
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