Senior Credit Controller

Location: Portsmouth

Salary: £30,000 – £33,000

Are you an experienced Credit Controller ready to take the next step in your career? Perhaps you’re looking for more ownership, the opportunity to manage key accounts and credit risk and the chance to support and influence how a credit control function operates.

At STR Group, we’re looking for a Senior Credit Controller to join our Finance Team in our HQ in Portsmouth. This is a hands-on role where you’ll take responsibility for effective debt management and cash collection while playing a key role in improving credit control processes and supporting the wider team. You’ll be joining a collaborative Finance Team where your ideas are welcomed, your development is supported and you’ll have the opportunity to make a genuine impact.

What will you be doing?

As our Senior Credit Controller, you’ll take ownership of customer accounts across the STR Group, ensuring payments are collected on time, accounts are accurate and credit risk is effectively managed.

Alongside the day-to-day credit control activity, you’ll manage key client accounts, provide aged debt reporting and financial analysis, oversee credit checks and limits, and take the lead on our credit insurance renewals.

You’ll also provide guidance and day-to-day support to another Credit Controller, helping to establish consistent processes and best practice across the team.

As our Senior Credit Controller, some of your responsibilities will include:

• Proactively managing and chasing overdue invoices by telephone and email
• Managing key client accounts and building strong relationships to support timely payment and resolve queries
• Accurately allocating cash, credits and invoices to customer accounts
• Investigating and resolving payment and account queries
• Carrying out regular ledger cleansing to maintain accurate financial data
• Conducting credit checks across all STR Group brands and reviewing customer credit limits
• Managing severely delinquent accounts and escalating for legal or debt collection action where appropriate
• Producing aged debt reports and providing clear account updates for senior Finance review
• Delivering accurate financial analysis to support decision-making and credit risk management
• Leading credit insurance renewals and liaising with credit insurance providers
• Working collaboratively across Finance and the wider business to improve processes and efficiencies
• Providing guidance and support to the other Credit Controller and promoting consistent best practice across the team