Via
Senior Credit Controller
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Salary: £45,000–£50,000 per year
Location: Hemel Hempstead, HP2 7ET
Working arrangement: Hybrid
Start date: Flexible
About the opportunity
Via is supporting an established international business to recruit an experienced Senior Credit Controller.
This is a senior, hands-on credit control position managing a high-volume international ledger, with a particular focus on customers across South America and wider international markets.
You'll take ownership of a large number of customer accounts, ensuring outstanding balances are collected efficiently, credit exposure is controlled and queries are resolved quickly.
The role is predominantly email-based rather than phone-heavy, so it would suit an experienced Credit Controller who is comfortable managing significant volumes of international customer correspondence while maintaining accurate records and staying on top of competing priorities.
What you'll be doing
- Take ownership of a high-volume international accounts receivable ledger
- Manage credit control activity across South America and other international markets
- Chase outstanding payments predominantly through email communication
- Manage a large volume of customer accounts and outstanding invoices simultaneously
- Prioritise overdue balances and ensure collection activity remains consistent
- Build professional relationships with international customers
- Investigate and resolve payment, invoice and account queries
- Establish and review customer credit limits
- Assess customer creditworthiness and make informed credit decisions
- Monitor credit exposure and identify potential risks
- Conduct regular account and credit reviews
- Escalate significantly overdue or higher-risk accounts when required
- Instruct and liaise with external debt collection agencies where appropriate
- Maintain accurate records of collection activity and customer correspondence
- Work closely with Sales, Customer Service and Finance teams to resolve account issues
- Help improve credit control processes and reduce overdue debt
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What we're looking for
We're looking for an established Credit Controller with significant hands-on experience managing international accounts.
You'll ideally have:
- 5+ years' experience in Credit Control, Accounts Receivable or a closely related position
- Strong experience managing high-volume credit control, rather than solely a small number of high-value accounts
- Experience managing an international customer ledger
- Credit control experience involving South American customers or markets
- Confidence managing large volumes of collection activity through email correspondence
- Strong knowledge of international credit control and collections
- Experience assessing creditworthiness and managing credit limits
- Strong understanding of aged debt and credit exposure
- Experience resolving complex invoice and payment queries
- A track record of reducing overdue debt and improving collections
- Excellent organisation and the ability to manage a substantial account workload
- Strong written communication and negotiation skills
- Good analytical skills and attention to detail
- Confidence working independently and taking ownership of your ledger
- Good Microsoft Office skills
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Experience working with debt collection agencies and improving credit control processes would be particularly useful.
Why apply?
- £45,000–£50,000 salary
- Hybrid working
- Senior, hands-on position with ownership of an international ledger
- Significant exposure to South American and wider global customers
- Predominantly email-based collections
- Opportunity to take ownership of high-volume credit control activity
- Scope to improve processes and collection performance
- Work closely with wider Finance, Sales and Customer Service teams
- Join an established international organisation
If you're an experienced international Credit Controller who is comfortable managing a high-volume ledger and has exposure to South American customers or markets, we'd like to hear from you.
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