IFS
Senior Credit Controller
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Company Description
IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
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Job Description
We are seeking an experienced, results-driven Senior Credit Controller to manage a portfolio of complex customer accounts and drive timely cash collection. This role requires a highly independent professional who can think critically, resolve issues proactively, and maintain accountability with both customers and internal stakeholders.
Key responsibilities include:
- Collect outstanding receivables and achieve cash collection targets.
- Perform detailed account reconciliations and resolve discrepancies.
- Investigate and drive resolution of disputes, deductions, short payments, and billing issues.
- Conduct professional collection calls and negotiate payment commitments.
- Partner with Sales, Billing, Finance, Customer Success, and other teams to remove payment barriers.
- Escalate issues appropriately while maintaining ownership through to resolution.
- Maintain accurate collection notes, forecasts, and account action plans.
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Qualifications
- Extensive hands-on Cash Collection experience (circa 5+ years) with broader Accounts Receivable knowledge.
- Proven success managing complex commercial or enterprise accounts.
- Strong critical thinking and problem-solving abilities.
- Excellent account reconciliation and analytical skills.
- Outstanding telephone, negotiation, and customer relationship management skills.
- Self-motivated, highly organized, and able to work independently with minimal supervision.
- Demonstrated ability to drive issues to conclusion and deliver measurable results.
- Proficient with ERP systems and Microsoft Excel.
Additional Information
What success looks like:
- Delivers consistent cash collection results.
- Takes ownership rather than waiting for direction.
- Resolves complex issues through persistence and collaboration.
- Builds strong relationships while holding customers and stakeholders accountable.
- Thinks beyond collections to identify root causes and drive continuous improvement.
This is an opportunity for a self-led collections professional who thrives on solving problems, influencing outcomes, and making a measurable impact on cash flow.
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