PrettyLittleThing.com
Senior CRM Executive
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Description
At Debenhams Group, we are a diverse portfolio of five core brands: boohoo, boohooMAN, PrettyLittleThing, Karen Millen, and Debenhams, alongside a dynamic marketplace model and a growing financial services division. It keeps us pretty busy!
We don’t stand still, we lead, evolve, and redefine online fashion. With bold ambitions and big energy, we’re on a mission to be the best, delivering the strongest propositions to our customers in the most engaging, innovative, and efficient ways possible.
We thrive on change, innovation, and pace. Every challenge is an opportunity, and every day is a chance to push boundaries. If you’re someone who embraces the unknown, thrives in a fast-moving, high-growth environment, and is ready to shape the future of retail, you’ll love it here.
Be brave. Be creative. Be a community.
The Role
As a Senior CRM Executive at PrettyLittleThing, you’ll play a key role in driving CRM performance across your responsible markets and channels. Working closely with the Snr. CRM Manager, you’ll own day-to-day CRM activity, from planning and delivery through to analysis and optimisation.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You’ll use customer data and commercial insight to identify opportunities, improve customer engagement and optimise BAU communications and behavioural journeys.
What You'll Be Doing
- Manage and prioritise workloads within the team, ensuring activity is delivered accurately and on time.
- Own CRM activity across your responsible markets and channels, with a focus on BAU performance.
- Plan and deliver customer communications across relevant territories and channels.
- Support the end-to-end delivery of CRM campaigns, from briefing and implementation through to post-campaign analysis.
- Support the Snr. CRM Manager with MVT testing across BAU and behavioural activity.
- Optimise behavioural journeys using customer insights and performance data.
- Use data and analytics to identify trends, opportunities and recommendations.
- Ensure the CRM calendar is accurate, up to date and data-driven.
- Proactively identify issues, manage deadlines and recommend solutions.
- Keep up to date with CRM trends, tools and best practice.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We're Looking For
- 2+ years’ experience in a CRM Executive or Senior CRM Executive role.
- Strong commercial understanding and a passion for data and analytics.
- Experience using Bloomreach or a similar CRM platform.
- Strong understanding of CRM, customer lifecycle and behavioural marketing.
- Excellent attention to detail and organisational skills.
- Confident communicator with the ability to work across multiple teams.
- Self-motivated, proactive and comfortable working in a fast-paced environment.
- Customer-centric with a strong interest in retail, e-commerce and online marketing.
- Fashion/retail experience desirable.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills