BIScience
Senior CSM
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Senior Customer Success Manager
BIScience is seeking for a Senior Customer Success Manager to join our fast-growing team. In this role, you will play a pivotal part in supporting our local and international customers by providing technical assistance, account management, and proactive solutions.
We are looking for someone with a strong background in data services, who possesses robust analytical and Excel skills, and ideally, previous experience working with data-driven or SaaS products. You should have a keen interest in technology and business and be comfortable in a customer-facing role, serving as the primary technical and commercial contact and advocate for our clients.
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Responsibilities
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- Serve as the main point of contact for customer sales and technical requests.
- Own and actively manage an assigned book of business, driving deeper adoption and expanded use of BIScience solutions across each client account.
- Identify and pursue growth opportunities to drive revenue expansion.
- Facilitate new account setups and ongoing user management.
- Act as the customer’s advocate internally, collaborating with product management, engineering, sales, and finance teams.
- Track and monitor technical cases, proactively identifying areas of concern to ensure timely resolution.
Requirements
- 4+ years of experience in Customer Success, Account Management, or Technical Support in a SaaS or data-centric business.
- Strong understanding of data delivery concepts such as ETL pipelines, data formats (JSON, CSV), and integrations.
- Experience with SQL and database management tools – required.
- Proven track record of managing customer relationships, renewals, and retention.
- Experience with customer success tools (e.g., Salesforce).
- Excellent communication skills with both technical and non-technical stakeholders; fluent in English.
- Ability to manage multiple accounts and priorities in a fast-paced environment.
- Experience supporting enterprise customers with complex integrations.
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