Vodafone
Senior Customer Account Manager - External Business
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Senior Customer Account Portfolio Manager
At VOIS (Vodafone Intelligent Solutions)
Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth.
With our strategic partner Accenture, we work alongside our Vibro customers, other Telco, and tech companies to drive transformation, meet industry challenges, and ensure we stay relevant and resilient. This partnership brings together the best of in-house and third-party capabilities, working across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, with additional teams in Czech Republic, Italy, Greece, and Portugal.
About this Role
Reporting to the Customer Account Lead, the Senior Customer Account Portfolio Manager will lead a significant portion of our business within a designated customer organisation and be responsible for:
- Growing our existing footprint externally across adjacent industries
- Identifying and onboarding new customers
- Leading and owning the business once acquired
You will own customer engagements end-to-end:
- From opportunity identification and sales
- Through onboarding and delivery
- Managing commercial performance and P&L (Profit & Loss)
You are accountable for:
- Delivering new business growth, revenue, and profitability
- Across new and existing customer accounts
The individual will:
- Cultivate trusted relationships with the C-Suite outside the Vodafone ecosystem
- Understand strategic customer priorities
- Drive market expansion and portfolio growth
Working closely with service line leads and the Customer Account Lead (CAL), you will:
- Build integrated delivery teams
- Embed effective governance for long-term value and sustainable growth over 12–24 months
- Guide and own the business end-to-end after acquisition
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What You’ll Do
Business Development & Market Expansion
- Proactively identify, qualify and pursue new customer opportunities in assigned markets and industries
- Build and manage a robust new business pipeline from initial engagement through contract signature
- Lead customer engagement through:
- Early shaping conversations
- Solutions design
- Commercial negotiation
- Own customer onboarding from contract signature through early life support, ensuring smooth transition into BAU (Business As Usual)
Customer Relationship Management
- Develop a deep understanding of the customer’s:
- Business objectives
- Priorities
- Leadership agenda to shape relevant solutions
- Partner with customers to co-create solutions that address their business challenges and growth ambitions
- Position VOIS competitively in the market
- Establish and develop trust with C-suite and senior stakeholders
- Build long-standing, strategic relationships for retention and expansion post-onboarding
Account Management
- Manage the P&L at contract level across VOIS throughout the entire deal lifecycle
- Accountable for revenue performance, margin, and growth
- Support the CAL to shape:
- Overall account direction
- Governance
- Deliver strategic priorities
- Translate account strategy into a clear roadmap
- To drive footprint expansion
- To grow the book of business
- Coordinate different service tower leads to build cohesive teams
- Deliver measurable value for customers
Sales Leadership & Excellence
- Drive new sales and revenue, customer growth, and sales effectiveness
- Focused on origination & onboarding new customers
- Originate deals or respond to competitive RFPs:
- Based on defined commercial pathways
- Using innovative deal constructs
- Develop clear win strategies aligned to:
- Customer expectations
- Market trends
- Growth opportunities
Who You Are
Our ideal candidate must have:
- Proven experience in:
- Business Development
- Customer acquisition
- Closure of new business
- Post-sale account growth
- Experience managing sustained relationships at:
- C-suite level
- With key decision-makers
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Demonstrated experience with:
- Commercial performance management
- P&L accountability
-
Managed a portfolio of work across multiple customers previously
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Demonstrated ability to:
- Mobilise and lead cross-functional teams
- Drive customer success
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Leadership skills enabling the management and inspiration of:
- Cross-functional teams
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Preferred but not essential:
- Consulting experience
- Complex B2B services experience
Note for Recruitment
Experience within utilities, energy, or retail finance sectors would be advantageous.
Not a Perfect Fit?
If you feel your experience doesn’t perfectly align with every criterion, don't be discouraged. VOIS is committed to:
- Inclusivity
- Creating a workplace where everyone can thrive
- Supporting candidates to explore opportunities where skills may best fit
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. Discrimination of any form is not tolerated, including but not limited to discrimination based on:
- Race, colour
- Age, veteran status
- Gender identity, gender expression
- Sexual orientation
- Pregnancy, maternity or parental status
- Ethnicity
- Disability
- Religion or belief
- Political affiliation
- Trade union membership
- Nationality, citizenship
- Indigenous status
- Medical condition, HIV status
- Neurodiversity
- Social origin
- Cultural background
- Marital or civil partnership status, socio-economic background
Join Us At Vodafone, we're striving towards:
- A more connected, inclusive, and sustainable world
- Building this vision through our global community
- Guided by our human spirit and technology
Championing individuality, we aspire to:
- Connect people, businesses, and communities worldwide
- Delight our customers through experimentation, innovation, and speed in execution
- Embrace teamwork in learning and achieving together
We encourage employees to:
- Be themselves and belong
- Share inspiration
- Embrace new opportunities
- Thrive and make a real difference
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