Cambridge University Press & Assessment
Senior Customer Insight Executive - 7608
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Senior Customer Insight Executive
Salary: £29,700 – £38,550 per annum
Location: Cambridge, UK – Hybrid
Contract: Permanent
Hours: Full time, 35 hours per week
Are you an insight professional who can turn complex customer, market and competitor evidence into clear recommendations that shape strategic and commercial decisions?
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
Join our Customer Insight team at an important point in the evolution of insight across the organisation. This is an opportunity to take ownership of high-value research, influence senior stakeholders and ensure that robust evidence and the customer voice inform decisions across our English business.
About The Role
As Senior Customer Insight Executive, you will own and influence the delivery of customer, market and competitor insight that creates competitive advantage for the English business. You will scope and manage quantitative and qualitative research, translate evidence into compelling narratives and recommendations, and enable senior stakeholders to respond confidently to customer needs, market developments, opportunities and risks.
Your remit will span customer insight and market and competitor intelligence, enabling you to connect evidence from multiple sources, build a rounded view of the external environment and strengthen evidence-led decision-making across the organisation.
Additional responsibilities and accountabilities include:
- Own the implementation and day-to-day delivery of a portfolio of quantitative and qualitative research projects, working within agreed objectives, methodologies, timelines and budgets to deliver high-quality insight and demonstrable business value.
- Design robust research materials, including questionnaires and topic guides; manage agency relationships; analyse and synthesise findings; and produce clear, influential reports and presentations for varied stakeholder audiences.
- Oversee customer panels, working across the organisation to define research questions, design and moderate activities, maintain participant engagement, monitor costs and convert feedback into actionable insight.
- Proactively shape panel activity and build engagement across the business so that panels are used effectively and insight is shared widely.
- Independently scope, manage and deliver elements of market and competitor research, identifying emerging risks and opportunities and communicating their implications to senior stakeholders.
- Build and sustain a network of competitor champions to ensure regional perspectives are represented in reporting and analysis.
- Present customer, product, market and competitor insight to senior decision-makers and project groups, using evidence-based recommendations to challenge thinking and improve decisions.
This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40–60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.
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About You
You are an experienced insight professional who can turn customer, market and competitor evidence into clear, commercially relevant recommendations. You combine strong analytical judgement with effective project delivery and the confidence to influence stakeholders across different teams and regions.
Essential skills and experience:
- First-hand experience working in an insight/ research-based role.
- First-hand experience of applying quantitative and qualitative research methodologies, from research design and scoping through to analysis and reporting.
- Strong analytical skills, with the ability to interpret information from multiple sources and translate complex findings into clear, actionable recommendations.
- Demonstrable experience of owning and delivering multiple insight or research projects, while maintaining quality and meeting competing deadlines.
- Experience of managing external research agencies, suppliers and project-level spend.
- Strong communication and presentation skills, with the ability to communicate insight in compelling formats and influence stakeholders at different levels.
- A customer-focused and commercially aware approach, supported by a degree or equivalent relevant industry experience.
If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria:
- Experience of delivering insight within an international or global organisation.
- Knowledge and understanding of the English language learning and assessment sector.
- Experience of managing customer panels, insight communities or structured customer-feedback programmes.
- Experience of conducting market and competitor analysis.
For a detailed job description, please refer to the link at the bottom of the advert on our careers site.
Please note as part of the application process, candidates will be asked to complete a small number of role-specific pre-screening questions relating to the essential requirements of the position. These questions help us identify candidates whose skills and experience are most closely aligned to the role.
We are a Disability Confident employer committed to equality and inclusion and to ensuring our recruitment process is accessible to all. The Disability Confident scheme's Offer of an Interview commitment applies to applicants who opt in, disclose a disability or long-term health condition, and best meet the minimum criteria for the role. Where interviewing all qualifying candidates is not practicable or appropriate, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.
Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.
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Rewards And Benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
- 28 days annual leave plus bank holidays
- Private medical and Permanent Health Insurance
- Discretionary annual bonus
- Group personal pension scheme
- Life assurance up to 4 x annual salary
- Green travel schemes
Ready to pursue your potential? Apply now.
We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be Wednesday 21 October 2026. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place from the week commencing 2 November 2026.
If you are shortlisted and progressed through the stages, you can expect:
- A first-stage virtual interview via Microsoft Teams.
- A final-stage interview in person at our Cambridge offices. Shortlisted candidates will receive a role-related task in advance and will be asked to submit their response ahead of the interview.
If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.
Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.
Please note that successful applicants will be subject to satisfactory background checks, including DBS, due to working in a regulated industry.
We are committed to an equitable recruitment process. Applications must therefore be submitted through our official online application procedure. Please do not send your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, please contact the Recruiter.
Why join us
Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe, for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress in an environment that embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics, cultural background or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities and actively seek to employ people from a wide range of different communities.
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