Business Smart Solutions
Senior Customer Service Advisor
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Rate: £23.77 per hour umbrella
Term: Until 23/10/2026 initially
Hours per week: 35
Location: London
We are the first point of contact for most of our customers. Our aim is to provide excellent, customer focused and professional advice to anyone who contacts us at the contact centre.
We are looking for an energetic and ambitious candidate for a Senior Customer Services Officer position to work across Customer Operations Services to provide support for the contact centre (telephony and webchat) for the Council Tax and Housing Benefits front line service.
You have to provide and have knowledge of a comprehensive and in-depth telephony/webchat service for council tax / council tax support / housing benefit and recovery enquiries to operate as part of the team providing the efficient day-to-day operation of first point of contact for customer and online support services, enabling customers to resolve issues first-time and focusing on encouraging and supporting customers to self-serve.
This role focuses on advising customers on complex enquiries relating the billing, collection and recovery of council tax and assist customers with their queries relating to housing benefit and council tax support, and you will be a specialist advisor on council tax.
Requirements
To be successful, we require that you match the following criteria.
- Ready to work between the hours of 9am -5pm Monday to Friday.
- Work at the Civic Centre twice a week (but may need to do more days if required) and working from home.
- To be a specialist in advising full spectrum of council tax and housing benefit enquiries, consistent with current regulations and policies and have a positive attitude toward customers.
- To be able to navigate Civica system's such as Open Revenues and D360.
- Will go the extra mile to help our customers and listen to their needs.
Benefits
We believe employee benefits should go beyond just a free drink or fruit bowl. What’s more, we believe you should get to choose perks that suit your lifestyle. That’s why we’ve partnered up with the global benefits and rewards provider Perkbox, to offer something for all of our people.
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Here’s what you can look forward to:
Perks Hub
- Hundreds of global and local perks, available online 24/7
- Free monthly lifestyle perks; such as free coffees, breakfasts, cinema tickets, etc
- Shopping discounts from the biggest brands, all year round
- Save money on everything from the supermarket shop to summer holidays
Wellness Hub
- Easy to follow videos for everything from yoga exercises, to strength training and HIIT workouts
- Mindfulness, meditation and sleep resources, available on all your devices
- Guides to help with everything from anxiety to stopping smoking
- Confidential mental health helpline, 24/7 access to a qualified counsellor
Celebration Hub
- Working with us means you're always part of Team BSS - celebrate and recognise fellow contractors, whether they're across the desk or across the world
- Company polls where everybody can vote for the winners
Culture Hub
- A single place to find company updates, photos, benefits information and lots more!
- Stay in the loop with what’s happening by accessing Culture hub anywhere, at any time
Pre-Compliance Checks for Successful Applicants:
At BSS, we uphold the highest standards of screening and trust for every role. Successful applicants will undergo a comprehensive pre-compliance process in line with the Baseline Personnel Security Standard (BPSS). This includes:
- Identity Verification: Confirming the authenticity of your identity documents.
- Employment History Checks: Reviewing your occupation history for the past 3-5 years (depending on client requirement).
- Right to Work Verification: Ensuring you have the legal right to work in the UK.
- Unspent Conviction Check: Conducting a Basic DBS Check to reveal any unspent convictions.
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These checks are crucial in ensuring a secure and trustworthy work collaboration, aligning with best practices used in government and public sectors. While primarily standard in these sectors, our adoption of pre-compliance checks across all roles reflects our commitment to maintaining the highest standards of integrity and trust in our recruitment process.
Equal Opportunities
Business Smart Solutions are a Recruitment Agency - We hire talented and passionate people from a variety of backgrounds because we want our global worker base to represent the wide diversity of our clients. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're passionate about working for a role in local government and share our company values, we encourage you to apply.
BSS is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. BSS considers qualified applicants with criminal histories, consistent with applicable UK law. If you need assistance or an accommodation made due to a disability, please let your recruiter know.
Armed Forces Covenant
We endeavour in our business dealings to uphold the key principles of the Armed Forces Covenant, which are:
- No member of the Armed Forces Community should face disadvantage in the provision of public and commercial services compared to any other citizen
- In some circumstances special treatment may be appropriate especially for the injured or bereaved.
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