University of East Anglia
Senior Customer Service Advisor
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Sport and Commercial Services Division
UEA Sportspark
Senior Customer Service Advisor
Ref: SP613
Salary on appointment will be £27,869 per annum with an annual increment up to £28,249 per annum.
An exciting opportunity has arisen for a Senior Customer Service Advisor to join the UEA Sportspark.
Key duties of the role include:
- Leading and supervising a team of Customer Service Advisors to ensure the efficient and effective operation of the reception.
- Making bookings, selling activities, memberships and responding to customer enquiries across the full week on a rota basis.
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Qualifications and experience:
- GCSEs at Grade C / 4 or above in English and Mathematics or NVQ Level 2 in Customer Service (or an equivalent level of qualification).
- Proven track record of providing outstanding customer service in a busy customer facing environment.
This is a great opportunity to be part of a professional and friendly team at the UEA Sportspark and make a real difference to our customer experience. If you think this sounds like the ideal role for you, we would love to hear from you!
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This full-time post is available immediately on an indefinite basis.
Further information on our great benefits package, including 28 days annual leave inclusive of Bank Holidays can be found on our benefits page.
Closing date: 16 August 2026
The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.
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