Altura Partners Ltd
Senior Customer Success Engineer - EMEA
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About the Role
Altura Partners are currently partnered with a heavily backed Attack Surface Management vendor (Series B) seeking an experienced Senior Customer Success Engineer to join its EMEA team. This is a senior customer-facing technical role focused on helping enterprise organisations successfully deploy, adopt and maximise value from a market-leading security platform.
Working closely with Customer Success, Product and Engineering, you'll act as a trusted technical advisor throughout the customer lifecycle, from implementation through to long-term adoption and optimisation.
Location
Fully remote within the UK (London area preferred)
Responsibilities
- Own the technical success of a portfolio of enterprise customers throughout onboarding, deployment and ongoing adoption.
- Deliver a high-touch customer experience, acting as a trusted technical advisor.
- Lead technical implementations and ensure successful production rollouts.
- Troubleshoot and resolve complex technical issues, collaborating with internal engineering teams when required.
- Support customers with API integrations, cloud connectivity and third-party security tooling.
- Translate business and security requirements into scalable technical solutions.
- Identify adoption risks and proactively drive successful customer outcomes.
- Capture customer feedback and collaborate with Product teams to influence future platform enhancements.
- Mentor junior team members and contribute to best practices, documentation and technical enablement.
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Must Have
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- Attack Surface Management, Threat Intelligence or CTEM vendor experience; Rapid7, NetSpi, HackerOne, Crowdstrike, PAN - Expanse, Pentera, Recorded Future, ThreatConnect vendor experience.
- 4+ years in a customer-facing technical role within a cybersecurity or SaaS environment; TAM or CSE role.
- Experience supporting enterprise customers through complex implementations.
Package
- Base salary: £115k base and UK benefits package
- 20% Annual bonus
- Equity
- Fully remote working
- Opportunity to join one of the fastest-growing cybersecurity vendors in the market.
Contact
Email: anthony@altura-partners.com
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