Runtime Group Ltd
Senior Customer Success Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Senior Customer Success Manager | Strategic Accounts
London (3 days office / 2 days remote)
Up to £70,000 Base + 10-15% Bonus + RSUs
We're partnering with a high-growth SaaS business looking to hire a Senior Customer Success Manager to take ownership of a small portfolio of high-value, strategic merchant accounts. This is a consultative, relationship-led position focused on driving customer outcomes, retention, growth, and long-term partnerships across a select group of Tier 1 customers.
What You'll Be Doing
- Managing a small, carefully curated portfolio of strategic accounts
- Acting as a trusted advisor to senior stakeholders within merchant organisations
- Driving customer adoption, engagement, retention, and account growth
- Leading regular business reviews and strategic planning sessions
- Identifying expansion opportunities and partnering closely with commercial teams
- Coordinating cross-functionally with Product, Technical, and Operations teams to ensure customer success
- Building strong executive-level relationships and becoming the primary point of contact for key accounts
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We're Looking For
- Proven Customer Success, Account Management, or Strategic Relationship Management experience within a SaaS environment
- Background working in the payments, e-commerce, or logistics technology space - must
- Experience managing merchants as your core customer base
- Track record of owning a small portfolio of high-value, enterprise or Tier 1 accounts
- Strong commercial mindset with the ability to drive retention and growth
- Experience engaging and influencing senior stakeholders and decision-makers
- Excellent communication, relationship-building, and strategic account management skills
Get help with your application
Your very own career expert that helps elevate your application to the next level.
THIS ROLE DOES NOT OFFER SPONSORSHIP
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location