WeAreAspire
Senior Customer Success Manager
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Senior Customer Success Manager | £60,000-£70,000 + 20% bonus | London
If you're a strong CSM with genuine programmatic / AdTech experience, this could be a very good next move.
I'm working with a fast-growing B2B AdTech business that is looking for a Senior Customer Success Manager to take ownership of some of its most important client relationships.
This isn't a role where you'll be handed a huge book of accounts and expected to work through a process.
You'll have real ownership, senior client exposure, and a genuine opportunity to influence how Customer Success develops as the business scales.
What makes this role interesting?
You'll be trusted to:
- Own a portfolio of strategic, high-value clients
- Build relationships with senior stakeholders
- Lead QBRs and client presentations
- Turn campaign data into meaningful insight and recommendations
- Drive retention and renewals
- Identify and deliver account expansion opportunities
- Work closely with Sales and internal teams
- Help shape processes as the business continues to grow
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The key thing they're looking for is someone who can go beyond:
"Here's what the data says."
and instead tell a client:
"Here's what this means for your business, why it matters and what we should do next."
You should have:
- 4+ years' experience in Customer Success, Account Management, or Client Services
- Strong/recent programmatic, digital advertising, or AdTech experience
- Experience managing high-value or enterprise accounts
- A track record of retention and renewals
- Experience growing existing accounts through upsell/expansion
- Strong presentation and QBR experience
- Excellent communication skills and confidence with senior clients
- A commercial mindset and genuine ownership mentality
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And importantly, this is an individual contributor role.
It's ideal for someone who wants to become an exceptional Senior CSM, own strategic relationships, and have a real impact - not someone whose next move needs to be into management.
The package
- £60,000-£70,000 base
- 20% bonus currently paid quarterly when company targets are achieved
- Bonus structure becoming even more closely linked to individual performance, retention, and account growth
- London - 3 days per week in the office
- Private medical
- 25 days holiday
- Pension & life assurance
- Cycle to work scheme
- Electric car salary sacrifice
If you're a polished, commercially minded CSM who knows programmatic and enjoys being the person clients genuinely trust, I'd like to hear from you.
📩 Interested?
We Are Aspire Ltd are a Disability Confident Committed employer.
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